Job Title- Airlines Tech Crew Controller
Location- Gurugram
Job Purpose- Responsible for the execution of the planned tech crew roster and ensuring efficient deployment, coordination, and disruption management of cockpit crew as per company FDTL scheme.
Professional Experience & Background
Crew Flight Duty Time limitations Tracking
- Monitor and track crew duty time in accordance with Flight Time and Flight Duty Periods Limitations (FDTL) regulations to ensure compliance.
- Implement scheduling reassignments as necessary to prevent crew members from exceeding allowable duty limits and assigning equalization of hours / sectors, operations permitting.
Roster Communication and Updates
- Notify crew roster changes, including assignments, shifts, and updates, to technical crew members in a timely manner.
- Facilitate clear and concise communication channels to ensure all crew members are informed of their duties and responsibilities.
- Address any queries or concerns raised by crew members regarding roster changes or assignments promptly and professionally.
Legal Crew Roster Maintenance
- Compile and maintain legal crew rosters in compliance with regulatory requirements and company policies.
Report Generation and Query Resolution
- Generate various reports related to crew rostering, duty time tracking, leave management, and other operational metrics as required.
- Address queries and provide timely responses to crew members regarding rostering, duty assignments, leave entitlements, and other related matters.
Educational Qualifications
- A bachelor’s degree in aviation management, Business Administration, or a related field is typically preferred.
- 0-3 years of Experience in crew scheduling.
- 3+ years of experience in crew management, rostering, or operational coordination, with a proven track record of success in optimizing crew utilization and ensuring compliance with regulatory requirements within the low-cost carrier model.
- Extensive experience in crew management systems and scheduling software.
Skills & Competencies
- Technical Proficiency
- Strong problem-solving skills
- Decision-Making Skills
- Strong Communication Skills
- Strong attention to detail
- Proactive critical thinking
- Technical Proficiency
- Resilience
Key Performance Indicators
- Crew Duty Compliance Rate
- Personnel Records Accuracy
- Legal Crew Roster Compliance
- Rostering Assistance Contribution
- Query Resolution Time
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