Job Purpose:
Responsible for program risk assessment and the setting up fraud prevention and detection processes for the loyalty program. This role is responsible for leadership guidance to program risk team, as well as supporting the identification, on-going monitoring and resolution of program fraud and abuse perpetuated via internal and external channels. This role assists with trend identification, data analytics and the establishment and continuous evaluation of fraud identification and mitigation processes and protocols.
Education:
A degree in a commerce or legally related field, such as Auditing or Fraud Prevention or Risk Management.
Experience:
- A minimum of 5 years’ experience in a commercially oriented compliance environment across multiple finance functions and business units. A minimum of 2 years should be in a Loyalty environment.
- Extensive track record in fraud prevention and detection, a sound knowledge of internal and system controls.
- Extensive knowledge of the occurrence of fraud related matters within airlines, especially from a loyalty program perspective.
- Extensive experience in developing and managing fraud detection and prevention controls.