Job Description
GENERAL SUMMARY
- Ensure smooth and effective operation of Information Services. Provice efficient and quality service at all customers. Train; guide and supervise subordinates on their job.
Essential Position
- Lead the operation of the Information Services
- Supervise subordinates in the team on daily operation matters
- Handle customer relations service and handle complaints from customers
- Advise subordinates in resolving problems and completing work
- Respond to issue arises from any operational activities and escalate it to immediate superior
- Update Standard Operating Procedure on information counter service when necessary
- Collate information and produce report related to assigned unit
- Monitor staff performance and conduct on company's dress code and practices
- Handle VVIP/ VIP movement
- Monitor subordinates annual leave; medical leaves; off day and sending monthly report to HR/ AM
- Ensure that all leave forms and overtime forms are completed before submit to office
- Prepare and review staff monthly roster
- Ensure that announcement made is clear and precise
- Get latest and accurate information on flight data
- Provide customers with the latest and accurate information on flight information
- Answer all calls within 3 rings; answer politely and professionally
- Attend briefing meeting as and when required
- Perform other duties as assigned
Key Challenges
- Disseminate information to customers in professional manner
- Managing difficult situations in serving the customers
- Supervising subordinates in ensuring excellent service
Skills
- Possess good communication and interpersonal skills
- Customer service oriented with pleasant personality
- Good in both written and spoken Bahasa and English
- Preferably fluent in foreign language e.g. Mandarin or Arabic
Relevant Industries
External
- Preferable diploma with minimum 1 year relevant working experience
Education
External
- Diploma in any discipline
Additional Information
Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 5 September 2024.
Only shortlisted will be notified.