Welcome to SITA!
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication breakthroughs are the foundation of the global air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
SITA Egypt is on the lookout for recent graduates to join our SkyStar Program within the SITA Global Services-Operations Team function, initially for a1 year period, with opportunity to become permanent.
Your main tasks will involve supporting initiatives, providing assistance, and ensuring the smooth operation of common use team. This entry-level position offers the opportunity to engage in various technical activities within our fast-paced global community:
- Connecting with Diverse Individuals: Collaborate locally and globally.
- Building Skills for Your Career: Develop essential skills tailored to your job stream.
- Joining Corporate Projects: Contribute to projects shaping the future of our industry.
Early career talent is our future, and we're thrilled to have you join impactful missions alongside our experts, nurturing your growth with valuable experiences. We can't wait to witness the incredible things you'll achieve with us!
Empowered People, Reinventing Travel
WHAT YOU WILL DO:
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
- Carry out incident and problem management support to the highest standards and coordinate the resolution with the appropriate resolver groups.
- Proactively detect problems related to service and infrastructure operations and delivery services.
- conduct diagnostics and provide service request ownership to ensure the resolution of customer problems.
- Perform Change Management Configurations Design and Implementation of the supported Product & Systems.
WHO YOU ARE:
- Degree in Computer Science, Electronic Engineering, or equivalent.
- 0-1 Years of experience.
- Excellent communications skills.
- Basic experience and knowledge in Linux.
WHAT YOU WILL GAIN
- Hands-On Aviation Experience: Dive into global aviation operations, applying your skills and gaining real-world experience.
- Career Growth: Develop both technical and communication skills, advancing your professional journey.
- Guidance and Support: Receive support from a Buddy and a Mentor throughout your Graduate experience.
- Continuous Learning: Access training programs to enhance your technical and soft skills.
- Community Connection: Join a vibrant community of Graduates locally and globally, sharing experiences and building lasting connections.
WHAT WE OFFER
We value diversity, operating in 200 countries and spanning 60 languages and cultures. Our inclusive offices are comfortable and fun, with the flexibility to work from home. Join our team and step closer to your best life.
Joining us is more than a career; it’s joining the lively SkyStar community. Connect with peers who share your passion and grow through personalized initiatives. Discover your potential with us!
🏡Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex Location: Take up to 30 days a year to work from any location in the world.
🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
