Position Summary
Position Summary:
This representative will work independently to provide premier customer service to assigned, established customers. They will assist their customers in all areas of order entry, changes, problem resolution, and communication of Division pricing and follow-up to ensure the customer is satisfied.
This representative will provide prompt service to phone calls, faxes, and emails. Communications come from customers, divisions, and sales staff. They will have the support of the team when needed and work under the direction of the Customer Service Supervisor.
The position will be mostly working from home.
Responsibilities
Responsibilities:
Communicates in a timely manner with customers, field sales and internal personnel regarding customer needs.
Receive, review, and input customer orders.
Provide prompt responses to customer requests, issues and schedule changes made by phone, fax, emails, etc.
Follow though to resolve customer complaints.
Use Parker catalogs and reference material to answer customer questions.
Perform all required and best practice activities in the servicing of all customers.
Expedit division product and maintain positive relations.
Maintain and expand upon current customer relationships.
Actively support the Corporate Win Strategy.
Perform other related responsibilities.
Qualifications
Qualifications:
Previous Customer Service experience
Excellent telephone skills with the ability to work with others
Ability to read and interpret written forms of communication
Order entry and order tracking experience
Computer proficiency
Must be a self-starter, able to work independently, and motivated to follow through to closure
Ability to multi-task many projects at once, prioritize and escalate issues when appropriate
Strong team player
Ability to sit for long periods of time
Conditions of Employment
This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident [“green card” holders], or have refugee or asylee status).
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination
Drug Tests
Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.