Employment Type: Fixed Term Contract
Contract Duration: 4 MONTHS
At IATA, we speak for the airlines of the
world, serving and supporting over 300 of them across all continents. We
are passionate and knowledgeable about the aviation industry, and we strive to
make it safer, smarter, more sustainable and more inclusive. We celebrate
diversity and inclusion in our workforce, and we respect and value the
different backgrounds, perspectives and skills of our employees. We also care
about our employees’ wellbeing, and we provide flexible work arrangements,
travel benefits, family-friendly policies, equal pay and a day off on your
birthday. We believe in giving back to the community and encourage our staff to
participate in volunteering activities that support causes they care about. We
encourage you to join our global community of aviation enthusiasts, and we will
do our best to make you feel comfortable during the interview process. IATA is
more than a trade association; it is a vision of a better future for air
travel.
About the team you are joining
Implementation
of all account administration, payment and collection activities resulting from
sales from IATA worldwide. Processing of customer complaints which fall within
the scope of the assigned responsibilities.
This is a key interface role between operation
and cash recovery. Increase customer satisfaction by positively managing the
relationship with IATA customers through written and verbal communication
What your day would be like
Collection of high values/low volumes & Low value/high volumes AR.
Collection of all debts. Procedure based on invoice payment by way of telephone collection and dunning letters. Outbound calls ranging from 25 to 50 calls per day.
Ensure all customer action are covered and documented, validated, account details archived with accuracy and timely manner.
Build and manage relationship on large accounts customers.
Manage pre legal action and follow up.
Escalate, to the next level, any unresolved customer issues in order to meet their requirements within the time scales agreed
Provide guidance, to the different Lines Of Business.
And any ad hoc duties as required
We would love to hear from you if
Excellent analytical and problem-solving skills
Able to control interactions with customers using persuasion and influencing skills.
Able to work own initiative
Strong analytical skills
Financial & commercial awareness
Good numerical skills
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!