Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
About The Role & Team
Working under the HAL ITO account, achieve the strategic, financial and customer satisfaction objectives for the contract. This role will help shape the sales/account strategy to achieve revenue and profit growth of the Business in line with the Heathrow Commercial Telecoms strategic plans and manage performance of the sales objectives both personally and across the team.
What You’ll Do
- Support the Sales Development Plan and driving implementation in line with overall strategic approach of the business
- Protecting and extending existing products and services in line with Heathrow Commercial Telecoms Business Plan. This includes both annual revenues as well as continued improvements in customer engagement processes via both the onshore and offshore account team.
- Be personally responsible for a number of large accounts, annual revenue and overall customer satisfaction and relationships
- Own the monthly reporting of key performance metrics related to Commercial Telecoms sales and accounts
- Extending Commercial Telecoms market share within the account base and to increase the footprint of customers across the Heathrow’s set of Tenants
- Managing and nurturing customer relationships at all levels of Heathrow IT, Commercial Business Development and Heathrow Commercial Telecoms Clients
- Driving Customer services and operations with regular reviews
- Act as single point of contact for escalations from sales team members
- Support account team members towards promoting value and benefit of Commercial Telecoms solutions and portfolio
- Managing, coaching and mentoring the account team towards a stable growth and high level of customer loyalty
- Contribute to the team’s overall innovation agenda with constructive ideas and solutions
- Support the Marketing and Product activities of the overall team
- Work with our suppliers to ensure that all jobs in our pipeline are delivered on time and quality
- The role will require extensive relationships and understanding of Heathrow and SITA process owners and key stakeholders
Qualifications
ABOUT YOUR SKILLS
Experience
- Ability to demonstrate fundamental account management and sales techniques
- Listening to and understanding specific customer business requirements.
- Ability to clarify business requirements and offer appropriate and relevant options/solutions
- Excellent communication skills, both verbal and written.
- Knowledge of the aviation industry and the operation of a large international airport would be desirable.
- Good time management and prioritisation skills
- Ability to work with Microsoft Office software, such as: -
- Excel
- Word
- PowerPoint
- Outlook
- Teams
- Ideally previous understanding of Customer Relationship Management (CRM) databases, such as: SalesForce
Qualifications
- 3+ years experience in sales function; preferably within ATI or IT sector
- Experience in building client relationships at Managerial level
- Experience in executing account development plans
- Positive customer service experience
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
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Flex Week: Work from home up to 2 days/week (depending on your team's needs)
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Flex Day: Make your workday suit your life and plans.
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Flex-Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
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Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.