✈️ Reach Thousands of Aviation & Aerospace Professionals for Just $249 — Post in 3 Minutes

Merchant Success Manager (Lifestyle Ecosystem)

Singapore Airlines • Full-time • SG • 5d ago

Job Description

The successful candidate will be part of a dynamic team tasked with managing partner accounts and merchants’ operations on SIA’s Digital Lifestyle Platform (Kris+).

Key responsibilities

Manage key accounts of Kris+ by ensuring revenue and transactions growth. Monitor merchant performance, ensure merchant ROI and identify expansion opportunities
Plan and execute in-app marketing campaigns for Kris+ merchants
Oversee end-to-end merchant journey and operational processes on Kris+. Lead and execute merchant onboarding, training and setup, merchant data management and development of merchant training materials
Drive overall merchant adoption and success of platform.
Manage the team that performs visits to merchant outlets. (The team provides timely operational support by helping cashiers to troubleshoot app issues and/or liaise with the Kris+ IT team to investigate and resolve the problem.)
Propose and contribute to enhancements (process/ tech) to improve the merchant journey
Provide valuable insights from the ground and market intelligence e.g. competitors’ and/or trending sales and marketing activities

Requirements

Possess a good bachelor’s degree in any discipline
2 to 5 years of relevant experiences, preferably in account management, merchant success or customer success teams
Able to work effectively in a team
Good communication skills, self-motivated and able to manage multiple stakeholders across multiple functions
Passionate about delivering success and promised value proposition to the ecosystem players
Experience in executing in-app marketing campaigns and experience using Canva will be advantageous.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.