Job Description:
Job Objectives
The job holder will be actively engaging customers in Asia Pacific region to promote Airbus Flight Crew Training courses in various Airbus fleet (A320, A330, A350 and A380) and responsible for sales consolidation and reporting. To support overall customer care package deliverables and to achieve assigned yearly target.
Job Responsibilities:
Adopt overall sales processes to secure flight crew training business opportunities to meet company Annual Operating Plan (AOP) target
Closely monitor and anticipate customers training needs (short and long term) and provide customers with corresponding sales proposal/commercial offer/long term agreement that are competitive and profitable
To perform effective contract management to ensure the commercial proposal, contract issuance and subsequent Purchase Order receipt and invoice issuance are conducted in a timely manner
To lead & consolidate overall AATC (Airbus Asia Training Centre) monthly sales report
To generate invoices and follow up on credit report (monthly)
To lead and update AATC flight crew sales catalogue (yearly)
To perform regular reviews with customers as well as participate and coordinate customer visits (yearly)
To maintain customer relationship and awareness on competitors’ offers and assets
Promote overall Customer Care Package (accommodation & transportation) as one stop solution for customer logistics needs
Work closely with Marketing & Business Development, Sales Support to obtain a good level of market awareness in order to anticipate customer needs and detect any business opportunities
Work closely with Training Operations department to understand customers before, during and after training activities with the aim of securing / enhancing customer satisfaction concerning training deliverables
Work closely with regional Airbus Services Sales Team, Customer Support Directors and Airbus Global Account Managers (GAM) for sales activities alignment
Supporting the Marketing & Business Development team as and when required
Job Requirements:
At least 2-3 years’ experience in sales account management in Asia Pacific area
Bachelor’s Degree in Business Administration, Management or a related field
Previous experience in aviation and airline industry strongly preferred
Basic knowledge of Contract laws and terms and conditions
Strong interpersonal skills with all levels of stakeholders. Establish rapport with both customers and inter department staff.
Highly self-motivated and driven. Ability to deliver work under stress and tight time frame
Able to travel within the region for customer visits
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Asia Training Centre Pte. Ltd.
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Customer Account and Service Management
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