At Viva, we are looking for passionate people to join our team, and we believe this is the perfect time to do so. Viva Aerobus is the preferred, fun, and profitable low-cost airline in the Americas, and we´re proud to fly the youngest fleet in Latin America throughout the fastest growth in the world. We cultivate a culture of inclusion, passion, and transparency, breaking with tradition and rethinking how we work, while committing to service excellence and passenger safety.
Join our #GenteViva and let’s reach new heights together!
VivaAerobus is currently searching for a Commercial & Customer Xperience Business Partner.
As a Commercial & CX Transformation Business Partner will serve as a strategic advisor and in-house consultant, providing expertise and support to a range of Commercial and Customer Experience (CX) initiatives. This role involves structuring projects, conducting in-depth analysis, solving complex Commercial and CX challenges, and creating impactful presentations. The Commercial & CX Business Partner will work closely with the Chief Commercial Officer (CCO), Chief Revenue Officer (CRO), Chief Digital Officer, and the leadership team to drive key initiatives that enhance revenue generation, customer satisfaction, and overall business performance, aligned with our strategic plan.
Your derivables will be:
- Develop and manage strategic project plans, ensuring timely and successful completion of initiatives. Support the identification and prioritization of new opportunities for improvement within Commercial & CX departments.
- Conduct comprehensive analysis to support decision-making and achieve project objectives within the Commercial and CX scope.
- Perform data analysis and financial modeling to support revenue optimization and customer satisfaction initiatives.
- Build and maintain relationships with key stakeholders, ensuring alignment and support for Commercial and CX projects. Communicate project progress, challenges, and solutions effectively to all levels of the organization, particularly within the Commercial and CX departments.
- Develop high-impact presentations to communicate initiative structure, planning, and recommendations. Present analysis and proposals to senior leadership in a clear and compelling manner. Prepare reports, executive summaries, and other documentation as required.
- Monitor and report on the implementation of strategic initiatives within Commercial & CX function, and their impact on overall business performance.
- Lead initiatives within the Transformation department, mentoring junior team members and ensuring their work maintains high quality and consistency in a collaborative, high-performance environment.
Our ideal candidate:
- This is a Manager – level position based in either Monterrey, MX or Mexico City.
- Bachelor’s degree in Business Administration, Engineering, Business Development.
- +5 years of experience in the consulting, commercial and strategy in related industries.
- Bilingual (Spanish/English) proficiency is mandatory.
- Experience leading the commercial and/or CX initiatives within Transformation departments
- Knows how to identify, analyze, and solve complex Commercial and customer experience challenges, proposing innovative and effective solutions.
- Experience setting-up projects/initiatives based on stage-gate methodology (definition, business case, targets, etc.)
- Has collaborated with cross-functional teams, including Marketing, Digital, Sales, Revenue Management, and Customer Service, to gather information and insights relevant to Commercial and CX initiatives.
- Developed high-impact presentations to communicate initiative structure, planning, and recommendations to senior stakeholders
- Facilitates continuous improvement and innovation within the Commercial & CX departments.
Benefits you will enjoy as #GenteViva
• Schedule: Flexible / Home Office / Hybrid Scheme.
• Incredible work environment #TheBestAirlineToWork.
• Unlimited vacation days since day one.
• Savings fund and savings account.
• Staff Travel: Flights to any of Viva’s destinations at a lower cost for you and your loved ones (12 spaces).
• MyIDTravel: An alliance with over 20 airlines so you can fly around the world at a lower cost.
• Life and medical insurance, family medical assistance online 24/7.
• Discount agreements that improve your life: Gyms, retail stores, restaurants, universities and many more…
• Benefits above to those offered by law.
About us:
We are the lowest cost airline, with the most modern aircraft fleet in Mexico one of the most modern aircraft fleets in Latin America and the 1st in Mexico, being one of the fastest growing airlines in the world.
At Viva Aerobus we recognize that our talent is diverse. We respect the living conditions of each person and promote gender equality and opportunities. We encourage innovation, collaboration and build an environment of respect and inclusion that allows us to be ourselves. We care about the well-being of our people, we take care of every detail to always have healthy, safe, and happy employees.
Take this flight and let’s travel to your new destination together!
