Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.
Key Responsibilities
The Sales Manager plays a pivotal role in driving business results for a portfolio of assigned corporate customers with +$3M in industry spend. Sales Managers maintain a comprehensive understanding of United’s business objectives, developing strategies and tactics to move those objectives forward with their assigned account portfolio. This individual collaborates with internal and external partners to achieve these objectives. They skillfully understand United’s business and customer needs, effectively aligning products and services with appropriate customer opportunities using value proposition and strategic selling techniques.
Drive Business Results Through Analysis and Strategy
- Consistently achieve or exceed individual, divisional, and commercial sales goals through development and execution of strategic account plans.
- Identify business opportunities by using customer insight reporting and conduct analysis to advise business decisions.
- Collaborate across internal departments and joint venture airlines partners to develop and implement customer-focused strategies to improve sales/network potential with measurable results.
Understand United’s Unique Product Offerings and B2B Strategy
- Demonstrate strong knowledge and understanding of United’s expanding slate of products, services, and distribution capabilities.
- Develop deep understanding of the customer’s business beyond travel program responsibilities. Expand knowledge of customer’s core business, industry performance and individual traveler profile to improve the partnership and drive loyalty to United.
- Continually embrace trends and technologies. Identify the potential impact on United and our customers to incorporate related sales strategies.
- Conduct sales and promotional programs that provide market impact. Attend and/or coordinates customer, industry and trade organization events/meetings serving as a brand ambassador and demonstrated leader in travel buyer marketplace.
Strategic Account and Deal Management
- Establish a position as trusted advisor with customers. Broaden network across departments within the account’s organization through value proposition selling.
- Understand the role and level of influence across the account’s travel purchase ecosystem (Customer/Buyer, Travel Management Company, Individual Traveler).
- Develop, facilitate, and re-negotiate contracts according to the changing business environment ensuring mutual value received. Responsible for taking the lead on the delivery of United’s commitments.
- Create and deliver high-quality client-facing presentations, serving key business partner with the goal of advancing the client partnership.
- Maintain CRM to reflect current and relevant account information including critical account information, account strategies, and tasks.
NOTE: This position provides for a remote work arrangement with a preference toward candidates located in San Francisco/Bay Area.
The job posting end date is 11/01/24.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor’s degree or equivalent years of experience
- 3+ years of equivalent experience with increasing levels of responsibility or 2+ years of airline sales or travel industry experience (supplier, consultant, Travel Management Company, etc.)
- Foundational understanding of airline sales or travel industry sales
- Strong business sense and financial competence
- Superb time management skills with prompt external/internal communication and follow through
- Enthusiastic and motivated with an entrepreneurial and productive approach
- Proficiency in key business computer applications (ex. MS Excel/PowerPoint/Word and Salesforce)
- Travel within assigned territory with periodic travel to other destinations as required for internal and customer meetings
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- MBA or advanced degree
- 3+ years of account management experience in airline industry or travel industry (supplier, consultant, Travel Management Company, etc.)
- CTE/GLP
The salary for this position is $70,688 to $103,675, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule. Bonus eligible: yes.
At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Salary and benefits information is being included in this job posting in accordance with Colorado state law.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
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