Job Description
Primary Job Responsibilities:
- Provide leadership to build an effective team of professional, motivated and engaged employees.
- To ensure seamless execution, co-ordination and management of all sales support activities.
- Provide timely and actionable MIS to internal and external customers
- Manage and motivate the teams to stay engaged and deliver results.
- Act as interface between all internal departments
SALES SUPPORT / MIS
- Revenue Planning: Formulate annual sales targets, break them city wise / region wise / staff wise and create reports for effective monitoring of target versus actual performance of the sales team. Assigning annual PLIs to the agents based on past performance and network expansion of the airline. Support implementation of agreed sales initiatives and ensuring that market share and yield is increased through strong market interface.
- Uploads: Ensure timely uploads to the travel agents with minimum error. Effective control on bad debts and defaulters. Follow up of all escalations for delayed / unrealized payments from the travel agents. Monitoring deposit trends and forward thinking for all prospective channels of payment.
- Trade Relationships: Maintain and cultivate relationships with key travel agents / corporate customers. Resolve escalations from trade partners related to accounting of incentives and other payout.
- Compliance: Ensure compliance of all policies laid down for effective business operations related to sales function like uploads/rebated travel issuance/TDS/GST/internal controls/Agreements etc.
- Market Deals and policies: Formulate deal sheets and market updates on prevalent payouts
- GSA Support: Extend all sales support activities to GSAs and Travel Agents in overseas territories
- GDS & BSP Knowledge: Should be well versed with all processes related to GDS and BSP form of Payment
Education : Preferably Post Graduate / MBA
Experience : 7 years and above in the airline industry and should be currently working in the capacity of Manager. Managing Back Office Desk / Sales Support experience is preferred.
Other Abilities
An organized individual, who is articulate and is able to produce sound and logical written reports. Should be computer literate and also have good command of the English language. A dynamic leader who can motivate the team toward achieving both personal aspirations and professional goals. Customer orientation, strong interpersonal, networking and communication skills would be necessary for this position. Should have the ability to manage teams and the drive to achieve results.
Key Result Areas
- Revenue planning and analysis.
- Trade Relationships
- Customer Handling
- Market Intelligence & Data Analysis
- Staff Development
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.