Applications Operations Engineer

GE Aerospace • Full-time • Pune, IN • 5d ago

Job Description Summary Responsible for delivering product service support globally collaborating with operational teams and Service owners. This role is responsible for enhancing the user experience by continuously improving the service and experience. Job Description

Essential Responsibilities

Strive to provide excellent customer service to employees from GE Businesses
Work hand in hand with operations in identifying & resolving issues directly with end users and vendors
Become an expert on product service within GE and accountable for identifying opportunities to improve overall user experience
Support end user issues by providing the effective solutions
Be aware of system-wide changes and application deployments that might impact application availability for users
Effectively manage escalations to resolution
Partner with product teams to plan and test automation solutions
Engage with the vendor to trouble shoot and resolve an issue within the product
Support quality initiatives for continuous service improvement & optimization
Measure application performance and availability against published SLA's and operational commitments
Drive to increase the business Net Promoter Scores (NPS)
Identify efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools
Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches
Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
Partner with other regional teams and services owners to share and promote best practices and lessons learned

Qualifications/ Requirements

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with minimum years of experience 3 years.

Desired Characteristics

Solid understanding of enterprise software development
Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture
Experience with agile/iterative project methodology & tools
Experience in developing and maintaining applications with the Spring Boot framework, emphasizing scalable and efficient backend services, RESTful APIs, and microservices
Proficiency in designing and implementing responsive user interfaces and single-page applications (SPAs) using Vue.js, ensuring optimal performance and usability
Expertise in designing and managing database schemas, writing complex queries, and optimizing data integrity and performance within PostgreSQL
Skilled in managing source code versioning, including branching, merging, and maintaining codebase integrity through effective version control practices
Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed
Leadership ability: strong communicator, decision-maker, collaborative
Problem solver: analytical-minded, challenges existing processes, critical thinker

Business Acumen

Strong oral and written communication skills

Strong business analysis and problem solving skills

Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices

Ability to interact at all levels of the organization and with other GE businesses

Leadership

Excellent communicator, works well in a team environment, and welcomes challenges

Self-starter with ability to manage multiple priorities in a fast paced work environment

Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics

About Us

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.