Org Marketing Statement
At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.
As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges.
At Parker, our team members belong, matter and make a difference. We believe that the key to bringing talented new team members into our organization is by focusing on everyone’s talents and potential rather than the job specification. If you have innovative ideas and a commitment to excellence, we are more than happy to consider you for other roles in Parker that may be a good fit.
Job Designation
The Informational Service Support Analyst I provides expertise in the day-to-day consultation, training, trouble-shooting and problem-solving for internal computer users. Identifies and addresses complex usability problems, while monitoring and managing user accounts.
Job Core Responsibilities
• Performs complex work to establish and maintain information systems, databases and interfaces to meet business objectives
• Provides expertise in day-to-day consultation, training, trouble-shooting and problem-solving for internal computer users
• Responds to and resolves computer problems quickly to ensure maximum uptime and minimum disruption to user activity
• Identifies and addresses complex usability problems, while monitoring and managing user accounts
• Trains end-user in the use and applicability of various computer systems and hardware
• Participates in Information Services projects, performs analysis and implements multi-function office systems
• Evaluates existing systems and/or user needs and makes recommendations to increase efficiency to meet business needs
• Other responsibilities as assigned
• Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary
• The primary duties of this job require highly-specialized skill in the design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications; the application of systems analysis techniques and procedures to determine hardware, software or system functional specifications; the design, documentation, testing, creation or modification of computer programs related to machine operating systems; or a combination of these duties. Consistent exercise of independent judgment and discretion in matters of significance
Physical Requirements
• Lift and Carry up to 35 lbs.
• Minimal: lifting from floor or higher, bending, twisting, climbing, lifting arms above shoulders, kneeling.
• Minimal: exposure to excessive noise, hazardous chemicals, hazardous equipment, uneven walking surfaces
Job Specifications
Education: Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations
Years of Experience: 0-2 years relevant experience
Skills:
• Good technical expertise and experience in consultation, training, trouble-shooting and complex problem-solving for internal computer users
• Excellent analytical skills and judgment to proactively identify and solve problems
• Strong attention to detail, good organizational skills and the ability to prioritize with changing situations
• Good interpersonal, verbal and written communication skills to drive tasks to completion
• Proficient in Microsoft Office Suite and database management tools
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Come join the Parker Aerospace Team! We are proud to offer a competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes:
Health and Wellbeing:
• Comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts.
• Wellness incentive credits leading to reduced healthcare premiums.
• Access to Employee Assistance Program (EAP) for health and well-being support.
Financial Security and Growth:
• Competitive salary with an annual bonus incentive plan.
• Retirement benefits: 401(k) with company match opportunity.
• Income Protection, Life Insurance, Accidental Life & Dismemberment Insurance, Short and Long-Term Disability insurance.
Work-Life Balance and Flexibility:
• Generous Paid Time Off: 120 hours, plus up to 13 paid holidays including a company-wide shut down between Christmas and New Year’s.
• Parental Leave: 4 weeks at 100% pay for new family additions.
• Extras like Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth.
Parker Purpose Opportunities:
• Business Resource Groups promoting diversity, equity and inclusion.
• Volunteering day off and social committee activities throughout the year.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination
Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.