We're looking for a Customer Service Executive to join our Customer Service team and help ensure our knowledge base and help centres are clear, accurate, and easy to use. Reporting to the Customer Service Manager, you’ll play a key role in making sure our in-house and outsourced customer service teams have all the information they need to provide the best customer experience possible.
In this role you’ll create and maintain FAQs, how-to guides, policy documents, and standard operating procedures, ensuring the content is engaging and easy to follow. You'll also be responsible for updating our knowledge base on Salesforce and SharePoint, keeping everything up-to-date and aligned with the latest company processes.
Working closely with teams across the business, including product experts, quality, and training, you’ll gather and verify information to improve our customer service processes. You’ll also respond to feedback from our outsourced partners and make adjustments to the content as needed.
What You’ll Bring To The Team
We’re looking for someone with solid experience in writing, editing, and maintaining knowledge content like FAQs, how-to guides, and Standard Operating Procedures. Experience with using knowledge bases and help centres is essential, and familiarity with Salesforce, particularly its knowledge base, would be a big plus.
In addition to your experience, you’ll need to have excellent stakeholder management skills, be highly organised, and able to juggle multiple projects at once. We need someone with strong analytical skills, commercial awareness, and the ability to quickly learn new systems.
What’s In It For You
In addition to you competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership and annual holiday vouchers.
At easyJet holidays, we're committed to supporting our team with development opportunities and a welcoming atmosphere. We create unforgettable experiences for our customers, we strive to do the same for our people. The possibilities are endless with us, where would you like to go?
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model with three in-office days per week.
How To Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.
About EasyJet Holidays
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
#ejholidays
Business Area
Customer - easyJet holidays
Primary Location
United Kingdom-London-London Luton Airport
Organisation
easyJet Holidays
Schedule
Full-time
Unposting Date
03/10/2024, 5:59:00 PM