Johnson Service Group (JSG) is looking for a Policy and Procedure Specialist/Writer.
This a remote temporary position 3+ months
Days/Hours- Monday-Friday 8:00am-5:00pm PST
Compensation: $50.00-$60.00 per hour
Job Purpose & SummaryThe Policy and Procedure Specialist/Writer is responsible for producing effective written communication on policies, procedures, and guidelines. You will be working with our subject matter experts (SMEs) and other internal stakeholders to analyze, recommend, author, and deliver high-quality documentation such as procedures, manuals, job aids, and forms to help ensure a consistent end-user experience for Operations employees.
Key Accountabilities & Duties
- Analyze business processes to determine documentation requirements.
- Gather information through research, SME interviews, source documents, and review of existing documentation.
- Write distinct types of documentation, such as operational procedures, manuals, job aids, forms, and reference guides.
- Manage regular reviews with SMEs to maintain accuracy and completeness of documents.
- Produce documentation for electronic or hard copy publication.
- Organize, publish, and maintain documents in SharePoint (or similar document management systems) in such a way that information is easily accessible.
- Perform regular assessments on the effectiveness of the documents produced.
- Update, edit, and improve existing documents. Convert the materials into the current templates when necessary.
- Participate in project teams and make recommendations on the types of documents and information necessary to achieve business goals.
- Interface with internal clients to gain insights on how the audience consumes information, and then determine efficient ways to present and deliver such information.
Experience & Education Requirements
- Bachelor’s degree preferred.
- Minimum 2+ years of relevant technical or business writing work experience (full-time) preferred.
- Experience in working directly or indirectly with operations teams preferred.
- Project management experience preferred.
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800