Guide, lead, and direct the market through effective management of Etihad insource team with the cargo commercial and operational strategy to maximize result for mainland China market. Effective achievement of objectives by setting Objectives for insource team, developing and motivating team to maximize individual and collective performance. You will drive continuous performance management and coaching to improve performance. You will comply with all relevant safety, security, quality, health, and environmental procedures to ensure a healthy and safe work environment.
Accountabilities
- Lead the implementation of EY Cargo commercial strategy in the respective market and accounts.
- Lead, manage and coordinate the team to ensure achievement of agreed targets as per defined strategy and budget expectations.
- Develop, implement, and execute robust country and account plans to maximize Etihad Cargo's revenue, load factor, yield and product mix.
- Lead, develop, manage, and stipulate a portfolio of customer contracts in line with Etihad Cargo's segmentation model and commercial strategy.
- Performance manages the local sales, reservations, and customer service teams to ensure the maximization of company reach and revenues possibilities.
- Develop, maintain, and lead customer relationships including global key accounts (where the key account structure requires), regional key accounts and local accounts at all levels. Ensure Etihad Cargo visibility in the assigned area to all customer decision makers.
- Manage sales costs, coach, direct and motivate the team. Measure Salesforce effectiveness and take action to improve quality and coverage.
- Collect, collate, provide feedback to HQ and pro-actively act on market intelligence. Identify opportunities and potential blocks, plan strategy to overcome any area resistance.
- Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
- Participate in the budgeting process. Ensure no financial bad debt and full compliance to CASS when applicable
- Drive implementation of iCargo, self-service solutions, direct booking capabilities and e-Airway Bill
- Lead to cooperate with the GHA/Cargo Terminal to supply the quality service to customers and comply with the EY Standard.
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
To learn more, visit etihad.com