Job Title: Duty Manager - Ramp Operations
Industry: Aviation/Ground Handling
Location: Bengaluru
Job Type: Mumbai
Minimum Qualification:Bachelor's Degree
Experience: Minimum 10 years of experience in ground handling operations, with a focus on ramp and operations management.
Roles and Responsibilities:
- Contribute to developing current and long-term objectives, policies, and operating procedures to ensure ground handling services align with airline and regulatory requirements.
- Represent the company and its values in relationships with customers, authorities, and professional bodies.
- Plan, organize, direct, and control all ground handling services during shifts, ensuring quality, efficiency, and customer satisfaction.
- Resolve ground handling service issues, effectively manage the team, and maintain the highest standards of customer service.
- Ensure that ground handling services comply with airport and regulatory procedures, keeping the team updated on the latest policies and regulations.
- Maintain coherence, peace, and discipline among staff, and address any unresolved issues by providing suggestions for service improvement.
- Assist in formulating and implementing ground handling service strategies and policies in line with the company’s vision, mission, and legal requirements.
- Provide necessary support to the Operations Manager in customer and airport authority relations.
- Recommend key personnel for ground handling service departments to achieve operational goals, including market share, revenue, cost reductions, and efficiency.
- Lead and coordinate subordinates during shifts, monitor performance, provide feedback, and report to the Operations Manager.
- Conduct spot checks, address discrepancies, and report corrective actions to the Operations Manager.
- Contribute to resource planning and procedure development for ground handling services.
- Monitor department targets, report progress, and attend training for self-improvement.
- Propose and implement measures to improve customer satisfaction within ground handling services.
- Ensure the functionality of ground handling equipment and address any deficiencies through Duty Officers.
- Ensure the security and safety of company property and confidentiality of all information.
- Maintain the upkeep of office spaces and enforce staff grooming and uniform regulations.
- Prepare monthly and weekly work schedules for ground handling departments, manage personnel overtimes, and ensure coordination of food and transport services.
- Resolve operational issues beyond Duty Officers’ jurisdiction, informing the Operations Manager of unresolved problems.
- Report and manage any accidents occurring on the ramp, following up with the necessary units.
- Implement emergency measures according to the Emergency Plan and ensure relevant units are informed.
- Coordinate domestic and international flights for top executives and VIP visitors, ensuring smooth operations.
- Manage and replenish stock for ground handling service departments as needed.
- Monitor additional services provided to airlines and ensure accurate invoicing of services offered.
- Attend regular management meetings, sharing necessary information with the team for seamless operations.
Qualifications & Skills:
- Strong leadership and team management skills.
- In-depth knowledge of ground handling operations and airport regulations.
- Excellent problem-solving and decision-making abilities.
- Ability to maintain high standards of customer service under pressure.
- Effective communication and interpersonal skills.
- Proficiency in managing emergency situations and operational discrepancies.
- Experience in resource planning, policy implementation, and performance monitoring.
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