Solution Engineer, Specialist
The Solution Engineer, Specialist provides customers with professional, timely, accurate, and effective proposals of SITA Network Services based on customer needs and inputs.
Reporting to the VHF Network Services Manager, the Solution Engineer, Specialist is responsible for triggering all actions required to successfully implement and deliver the contracted solutions.
At SITA, we achieve more, together. Are you ready to join us?
WHAT YOU’LL DO
Accountable for preparing the final solution for the customer based on working closely with regional teams for internal solutions and commercial managers when designing solutions for external customers, e.g., ANSP’s, Airport Authorities
Engage with Engineering and other departments to assess the feasibility, the design, and the ability to deliver, transition, operate & support of the solution.
Understand the products and how they can be deployed to support customer needs.
Ownership of the supplier’s process regarding quotation and purchase request management and coordination with various entities and 3rd party suppliers during all project phases.
Gather costs from the various parties to help build the solution and to offer the proposal to internal or external teams
On approval of a quotation or proposal to order the solution and follow up its delivery progress with Project Managers in weekly meetings and emails where appropriate.
Work in compliance with the Engineering guidelines (technology, architecture evolution, technical strategy)
Assist in troubleshooting when requested by Operations and Engineering teams, and to document the findings and suggest required changes/fix in the ITSM platform, ServiceNow.
Produce technical design drawings in Microsoft Visio for commercial teams to engage with external customers
Ensure documentation and procedures for deployment and maintenance are updated.
ABOUT YOUR SKILLS
5+ years of telecommunications or ATI experience in large scale, 24x7x365, heterogeneous infrastructure RF/Telecommunications systems/ network environment (preferably in VHF Telecommunication field) environment with B. Tech./B.E. degree in Electronics, Telecommunications or Computer Science, e.g., CompTIA Network+, Cisco CCNA or CCNP
Experience with IP-based telecommunication networks and basic knowledge of CISCO routers, switches, RF/VHF Technology a plus
Good understanding of Cisco router configuration, knowledge of TCP/IP and routing protocols, e.g., static routing, BGP
Experience in coordinating hardware/network refresh and spare management programs is desirable.
Ability to work effectively in a distributed team environment & a matrix-managed organization.
Be autonomous and agile in changing environments with a sense of initiative and proactivity.
Strong verbal and written communication & analytical skills.
Strong time management skills with a proven ability to meet deadlines.
Solid change management process knowledge.
Proficiency in English is a must.
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
