Wouldn’t it be great to leverage your telecommunication skills, in an international dimension while contributing to a more sustainable aviation?
For the last 4 decades, SITA is operating a global network of 2,500 stations worldwide, across 172 countries providing services to 250 airlines and connecting 18,000 aircraft.
As a Telecommunications Support Engineer, you will manage the telecommunications infrastructure operations, lifecycle, and deployment of the SITA For Aircraft radio communication network.
Reporting to the Senior Manager Infrastructure you will be a part of the SITA For Aircraft Customer Services & Operations team.
WHAT YOU’LL DO
•Operational support of the radio infrastructure located at airports, monitoring the network, and responding to alarms.
•Participate in the implementation of a multi-year project to deliver SITA solutions including planning, documentation, staging, installation, migration, and acceptance testing.
•Collaborate on regional radio infrastructure projects using ITIL process in ServiceNow. Includes activities such as site identification and survey, negotiation on lease agreement, operating license authorization, equipment ordering, configuration, logistics and cutover.
•Use tools to monitor trends, to arrange and analyse the data, and make proposals for service or infrastructure improvements. Prepare performance or capacity reporting and provide recommendations for corrective actions.
•Provide support to field teams and technical assistance for the diagnosis, isolation and restoration of incidents occurring on the aircraft communications network.
•Coordinate and follow up on incidents or requests using ServiceNow to ensure resolution or optimization actions are captured and completed.
EXPERIENCE
- At least 3 years experience in implementation or support of infrastructure platforms application deployments implementing systems and modules with experience in multiple full lifecycle implementations.
KNOWLEDGE & SKILLSPROFESSION COMPETENCIES
- Business Process Improvement
- Cloud Computing
- Commercial Acumen
- Conceptual Thinking
- Configuration Management
- Conflict Resolution
- IT Industry: Trends & Directions
- IT Service Management (ITSM)
- ITIL (Information Technology Infrastructure Library)
- Information Security Management
- Innovation
- Managing Change
- Managing Risk
- Requirements Analysis
- Standards Procedures & Policies
- System and Technology Integration
- Systems Thinking
- Technical Excellence
- Technical Troubleshooting
- Technical Writing/Documentation
CORE COMPETENCIES
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Leading Execution
- Results Orientation
- Teamwork
EDUCATION & QUALIFICATIONS
- Bacherlor's degree or equivalent preferably in Computer Science IT Engineering Mathematics or similar.- Where applicable a recognised professional certification is desirable.
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
