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Job Description:
The Operations Supervisor will be responsible for leading and supporting the operations of select The UPS Stores in the greater Austin, TX market. This role involves ensuring that all locations achieve operational excellence, meet or exceed financial goals, and provide world class customer service and experience.
Key Responsibilities:
Oversee daily operations, ensuring consistency and compliance with standards
Monitor performance, analyze trends, and develop action plans to achieve goals and Key Performance Indicator targets for Customer Experience (CX), sales growth, and profitability
Develop and implement strategic market plans to drive growth and operational efficiency
Drive market adherence to broader organizational initiatives
Serve as small business retail consultant and mentor to Store Leaders; develop their business acumen. Act as first line of support for operational questions and where applicable seek answers from business partners
Collaborate with Human Resources Business Partner (HRBP) to maintain applicant pool of talent and meet identified store staffing needs.
Administer performance management of Store Leaders. Conduct regular people reviews with above-store leadership and HRBP regarding development and succession planning
Maintain Operational Standards and Requirements (including The UPS Store and UPS training compliance) and Operational Excellence as defined by The UPS Store Standards Manual, Center Operations Manual and quarterly field playbook. Perform quarterly audits and additional, unannounced pop-in visits for quality assurance. Assist Area Operations Manager with business case for applicable deferral requests (e.g. window treatment required by landlord)
Supervise Store Leads in ensuring timely adherence to internal monthly and quarterly reporting requirements, customer account delivery and collection, local and state certifications and license renewals
Establish and manage training platform to support designated stores. Oversee trainer facilitation of New Hire Orientation (NHO) and new associate in-store training
Build and grow Print Services Hub and Spoke system, to include oversight of hub production staff, equipment and order fulfillment, and development and facilitation of outsourcing training (consultative sales, quoting, order management and fulfillment) for all team members at spoke stores
Serve as Ambassador for external prospecting efforts with local small to medium business community, Chambers of Commerce, Parent Teacher Associations, and others
Prepare and present reports on Area performance to senior management
Coordinate facilities preventative maintenance, repair, housekeeping, and upkeep with Area Project Coordinator
Assist Area Operations Manager with Transfer Center Opening Process (TCOP) of transferring stores and/or Center Opening Process (COP) of new stores as applicable
Qualifications:
Proven experience as a multi-unit manager or similar role in the retail industry
The UPS Store ‘Primary Operator’ training preferred. Will be a requirement upon hire
P&L experience
Strong leadership skills with the ability to inspire and motivate teams
Excellent communication and interpersonal skills
Analytical mindset with the ability to interpret data and develop actionable strategies
Demonstrated ability to manage multiple priorities in a fast-paced environment
Familiarity with retail software and technology solutions, including Microsoft Office and Adobe Suite. Microsoft Dynamics / MPOS experience preferred
Bachelor’s degree in business administration, management, or a related field preferred
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Company: UNITED PARCEL SERVICE
Category: Corp Sales Strat & Sales Ops
Requisition Number: R24039512
Location: Austin,Texas
