Company Alaska Airlines
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Director, Product Management owns the long-term strategy and performance of the digital products and experiences for the Loyalty programs at Alaska Air Group. This role will focus on delivering digital experiences for our industry-leading loyalty program and credit card product. As a people leader, this role establishes strategic goals and direction for a team of product managers to deliver innovative and effective Loyalty program digital experiences.
Key Duties
Defines the overall Digital experience Vision and Product Road Maps
Defines the overall Digital experience Vision and Product Road Maps
Defines the vision and product road maps for key sections of Alaska's guest digital offerings in the Loyalty space.
Crafts the digital product strategies based on data, including transactional data, usage statistics, primary customer research, and industry analyst reports.
Stays current with travel and other relevant industry trends and how they apply to Alaska.
Ensures a good and continuous understanding of competitor capabilities and how Alaska competes.
Communicate and get buy-in into vision and road map by key stakeholders throughout the company, including senior executives.
Guides the Digital Products Through Delivery
Leads the execution of the roadmaps in partnership with world-class engineering and user experience design teams.
Creates key product metrics and goals and delivers against them, identifying a plan to deliver those objectives with feature improvement ideas.
Ensures team delivers the right quantity and quality of product inputs (e.g. stories, timely tradeoff decisions) into the technology team for delivery.
Provides decision support to product management team and helps them navigate communication with senior colleagues when necessary.
Makes key tradeoff decisions when required, smartly using data when it exists and solid judgement when it doesn't.
Engages in constructive debate with - and delivers tough messages when needed to key stakeholders (including senior executives) while maintaining professional and productive relationships.
Selects and manages key vendors as needed.
Improves the Product Management Function
Significantly shapes the product discovery and definition process.
Incorporates lean concepts in our product management thinking and processes to increase team agility.
Leads the way in incorporating more/better data into our product discovery and definition processes.
Builds High Performing Teams
Attracts and retains a talented and results-focused team while using sound strategies for improving poor performance.
Coaches members of the team and mentors them to become great product leaders.
Succeeds as a manager with a demonstrated ability to lead through others.
Job-Specific Experience, Education & Skills
Required
8 years of experience in product management.
5 years of leadership experience, with at least 2 of those years directly leading people.
Bachelor’s degree with a focus in business, computer science or related field, or an additional two years of relevant training/experience in lieu of this degree.
Demonstrated history of defining a product management process.
Fluent in agile product development concepts from the product management point of view.
Ability to prioritize well, communicate clearly and drive focus and excellence with a strong, talented, opinionated team.
Demonstrated history of delivering results in improving guest experience
Expert in using customer research, web analytics, financial and other data to prioritize plans.
Demonstrated ability to manage products that span from digital to physical environments (such as retail BOPIS).
Highly organized with keen attention to detail.
Comfortable in a fast-paced environment.
Comfortable with ambiguity and passionate about change.
High school diploma or equivalent is required.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred
MBA or equivalent work experience is preferred.
Significant experience working on large B2C businesses that span digital and physical environments.
Knowledge of the airline and/or travel industries and related technologies.
Deep working knowledge of lean concepts.
Experience negotiating and/or managing vendors where spend exceeds $100K/year.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Proactive leader with a demonstrated ability to oversee a portfolio of complex and transformative digital products.
Demonstrated ability to influence and drive change cross-divisionally for mutually beneficial strategic and operational impact.
High energy, positive, and executive-level presence, along with top-notch written and verbal communication, public speaking, influencing, and motivational skills.
Salary Range
$182,300 - $291,700 / year
Salary Details
The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including and not limited to location, your relevant experience/level, experience level, and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We don't typically hire at the top of the range.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines & Horizon Air with high priority status
Select number of confirmed travel credits provided annually
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 11/5/2024
Location Seattle - Hub
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
I: Y - ASMG
Z: Y - FL
L: #LI-B
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Job Locations USA-WA-SeaTac
Requisition ID 2024-13217
Category Corporate & Operations
