The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you!
As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.
What you can expect from this position:
Reporting to the Associate Director, Gating and Airport Flow, this position ensures airport's stability as well as the smooth and continuous flow of aircraft, people, and baggage. They maintain situational awareness on a proactive basis to ensure remedial action is taken to address any operational difficulties, and that information is shared with the right partners and the Airport Duty Manager. This position leads a team of cross-functional representatives in the successful management and coordination of the “day-of" operations as well as anticipating and planning mitigation for any potential service interruptions caused by external and/or future events.
As a Manager Operations, Airport Flow, you will:
- Ensure that A-CDM is successfully coordinated from the Integrated Operations Control Centre (IOCC)
- Monitor baggage and passenger flows during additional phases of A-CDM and Total Airport Management (TAM)
- Track system alerts and trajectory distortions within the A-CDM platform, and provide recommendations to involved partners for actions to satisfy the known conditions
- Collaborate with GTAA Managers, Government agencies, Airlines, and Ground Handlers when issues arise from their respective operational areas
- Provide the Airport Duty Manager with an overall view of these flows including any distortive issues and corrective actions
- Monitor TOBT (Target off Block Time) adherence and contact appropriate partners for update or plan of action
- Oversee, forecast and predict traffic peaks, in regard to aircraft, passenger flow/connections, and baggage flows based on real time arrival/departure data, alerting the appropriate partners to ensure the proper level of required resources
- Support in the required modifications within the Resource and Apron Management Units, enterprise partners policies and procedures, training and development, data management, quality control, and KPI management when existing operational work processes, procedures and practices require change/updating to support an A-CDM operating environment
- Gather historical and "day of" information to support internal and external debriefings on airport flow elements
- Provide ad hoc and routine data on KPIs and SLAs to support the A-CDM Governance Program and Compliance Committees
- Analyze issues and establish operational priorities; identify gaps and/or changes required to policies, SOPs or other protocols and provide this information to the Associate Directors, Management, Aircraft Movement, and Gating groups
- Participate in operational conference calls for partners as it relates to airside, passenger, baggage, capacity and airport operations issues
- Conduct “day-of” people management of the Resource and Apron Management Unit staff to ensure safe and secure operations
- Act as the escalation contact for the Toronto Pearson Night Flight Program and Airport Reservation Office
- Monitor and ensure the efficient flow of aircraft, passengers, and baggage managing the “day of” achievement of all planned and demand work within the Resource and Apron Management Units
- Responsible for ensuring compliance with all GTAA policies
- Monitor changing weather and the effects on airside operations to maintain flow and capacity
- Limited administrative responsibilities related to various Aviation Services teams for day of operations
The salary for this management non-unionized position is competitive based on the successful candidate’s qualifications.
This is the role for you, if you have:
- A post-Secondary degree or diploma in Aviation Management or Business Management and/or equivalent education and work experience
- Minimum five (5) years’ experience in an airport environment with demonstrated experience in serving a large and complex customer base
- Minimum three (3) years’ experience in a leadership role including people management, preferably in a matrix-based organization with multiple operations
- Solid knowledge and experience of airport operations airside, terminal, and baggage
- Demonstrated experience working in a customer focused environment
- The ability to obtain and retain a Transportation Security Clearance
Knowledge and skills you bring, that set you up for success:
- Strong understanding of airline operations, ground handling, and passenger handling as they relate to the overall flow of the airport
- Strong understanding of Airport Collaborative Decision Making (A-CDM), and in particular, the difference between the Toronto and European model
- Knowledge of all GTAA policies included but not limited to Security, SeMS, SMS, Aviation Safety, IMS practices, environmental policies, Workplace Health & Safety, and all other governances through Nav Canada & Transport Canada
- Familiarization with aviation documentation such as TP312, CAP, CFS, NOTAM Manual and AOM
- Proven knowledge of KPIs and SLAs to ensure compliance
- Strong analytical, data, analysis skills
- Tenacious, innovative, motivated and enthusiastic with the ability to be a key driver for change
- Detailed understanding of the interdependencies and information flows between aircraft, passengers, and baggage
- Ability to anticipate and support the “day of” operational teams as the need arises ensuring TPIA has a successful day
- Proven relationship management skills
- Ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external partners to achieve results
- Strong business insights and growth mindset to solve immediate issues and to identify trends, provide recommendations, plans and implement corrective actions
- Excellent communication skills to successfully reach a broad audience of customers, guests and other key partners
- Strong decision-making skills and demonstrate a time sensitive demeanor to deliver operational excellence
- Ability to successfully lead and respond to critical and or changing priorities throughout the day
- Ability to work twelve (12) hour rotational shift work (days, nights and weekends)
