Job Description
Top HR leader for one of our major operational business units, responsible for developing and implementing HR strategy for operations leadership, including assisting with workforce and labor planning.
Main Duties and Responsibilities:
- Operates as a strategic business partner with the General Manager and leadership team members to understand business objectives and identify human resource strategies to meet changing needs; develops and implements human resource strategies, tactics, programs, and processes to enhance operational performance and efficiencies.
- Partners with operations and recruiting functions to identify and understand workforce needs; actively participates in implementing and improving local recruiting strategy and processes.
- Partners with operations and other key functions to develop programs that support employee engagement and retention.
- Leads unit-wide human resource strategies, programs, and processes.
- Leads and manages all unit human resources personnel.
- Proactively plans and conducts all local labor relations matters including establishing and maintaining positive relationships with key stakeholders; negotiations of local addenda to the National Master Agreement (if applicable), including grievances and arbitrations as needed to comply with collective bargaining agreements.
- Supervises investigations and responses to employment-related claims from various government or public agencies (in coordination with HQ HR and Legal functions) and recommends settlement or defense based on actual of investigation facts.
- Coaches management team on employee relations, employee engagement and retention, and compliance and escalates issues to regional and corporate compliance as appropriate.
- Partners with operations and training functions to identify training and development needs and develops and implements programs; manages new employee orientation and onboarding.
- Manages the performance management process ensuring goal and objective setting is in line with unit goals and reviews are conducted on a bi-annual basis; supports related development planning.
- Manages the talent review process and ensures succession plans are in place for operational leadership and talent gaps are identified and addressed accordingly.
- Provides policy interpretation and ensures accurate and consistent application of all company policies and procedures, and related local, state and federal laws, and applicable collective bargaining agreement(s).
- Mediates and resolves employee relations disputes as necessary.
- Provides counseling/training for unit management in the areas of labor / employee relations, EEO, affirmative action, and discrimination.
- Audits units in areas of HR responsibility for compliance.
- Accomplishes human resources and organization mission by completing related activities as needed.
Qualifications
Education:
- Bachelor degree from four year college or university required; Masters in related field or MBA preferred
Work Experience:
- Eight to Ten years’ experience in progressively responsible human resource roles, with at least 5 years’ experience in the area of Labor Relations/Union and Employee Relations; and at least 5 years in a supervisory role.
- Experience working in transportation, hospitality, manufacturing or food service environment highly desirable
Technical Skills: (Certification, Licenses and Registration)
- Multi-lingual skills highly desirable
- Demonstrated knowledge of state and federal employment law
- Position requires experience and demonstrated competency in:
- Business acumen
- Labor relations
- Leadership and coaching
- Influencing
- Effective relationship building
- Business partnering
- Cross-functional collaboration
- Talent acquisition and management
- Negotiation
- Establishing metrics for human resources performance
- Analysis
- Time management
- Prioritizing multiple projects/tasks and organization skills
- Candidate must have strong interpersonal skills and be able to interact effectively with business leaders, and be highly organized, action oriented, and collaborative.
- Demonstrated ability to lead and develop human resource staff members.
- Demonstrated ability to gain a “seat at the table” with leadership as a trusted business partner.
- Evidence of the practice of a high level of confidentiality.
- Must also have proficiency in all areas of EEO/Title VII compliance including expertise in investigating and formally responding to Title VII charges; experience with Affirmative Action compliance highly desirable.
- Must have excellent computer and database application skills in a Microsoft Windows environment (Excel, PowerPoint, Word, etc.).
Language / Communication Skills:
- Excellent oral and written communication skills; must also be good listener
Job Dimensions
Geographic Responsibility: Business Unit
Type of Employment: Full-time
Travel %: Ability to travel up to 10% of the time
Exemption Classification: Exempt
Internal Relationships: Operations and all other supporting functions
External Relationships: Union
Work Environment / Requirements of the Job: Normal office environment
Budget / Revenue Responsibility: N/A
Organization Structure
Direct Line Manager (Title): General Manager
Dotted Line Manager (Title, if applicable): CHRO, gategroup NA
Number of Direct Reports: 4
Number of Dotted Line Reports: None
Estimated Total Size of Team: 5
gategroup Competencies Required to be Successful in the Job:
- Thinking – Information Search and analysis & problem resolution skills
- Engaging – Understanding others, Team Leadership and Developing People
- Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver excellence as a team
- We have passion for our work and we pay attention to the little details
- We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do it
- We care about our coworkers, always taking an opportunity to make someone’s day better
Annual Hiring Range/Hourly Rate:
Incentive Language
- This position is eligible for incentive pay up to 20% on base salary, dependent upon successful attainment of company, team, and individual goals.
Benefits
- Paid time off
- 401k, with company match
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Commuter benefits
- Employee Discounts
- Free hot healthy meals for unit operations roles
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
