At Virgin Atlantic (VA), we believe in every individual's potential to conquer the world, and our vision is to become the most beloved travel company. As we embark on an exhilarating new chapter, we are channelling our entrepreneurial spirit and innovative mindset to challenge the status quo. So, if you're ready to take your career to new heights, read on.
Drive the innovation of Virgin Atlantic's next-gen digital experience by harmonizing state-of-the-art technology and the airline's renowned customer service. Envision a world where the best Virgin Atlantic team members are accessible to every guest at any time. This position spearheads the realization of this vision, utilizing critical thinking and a profound understanding of new technologies to reshape customer interactions with Virgin Atlantic.
Responsible for leading the vision, strategy, and execution of Virgin Atlantic's new customer app and the development of a ground breaking Gen AI concierge platform. This will be the world of Virgin Atlantic in your pocket, bringing together all hero products, Flights, Holidays, and Flying Club into a single digital product. You will develop this vision with a wide group of senior collaborators and build the commercial and customer rationale for investment.
Day to Day
- Lead and manage the development and implementation of our digital product strategy.
- Collaborate with cross-functional teams to ensure flawless execution of digital initiatives.
- Determine and prioritize product features based on customer feedback and market trends.
- Coordinate all stages of the product lifecycle, from concept to launch, ensuring strict adherence to timelines and budgets.
- Build and sustain relationships with collaborators, customers, partners, and team members to effectively implement product improvements.
- Analyse and report on product performance, using insights to drive continuous improvement.
- Set a clear product vision and strategy for the Customer App and GenAI through a robust understanding of customer data and market context.
- Translate this vision into customer and business value and build a case for investment.
- Establish measurable goals and performance indicators to measure progress.
- Communicate this vision across the business, driving advocacy for the ambition at all levels of the organization.
About you
- Considerable experience in Digital Product setting clear vision, strategy, leading backlog prioritization, and delivering clear value to customers and business.
- Direct experience developing and delivering value from Native Apps across iOS and Android.
- Strong understanding of GenAI.
- Strong competence in understanding business dynamics and the ability to develop compelling arguments that prioritize customer needs and manage digital budgets effectively.
- Expertise in Customer & Data Analytics.
- Proven expertise in leading large cross-functional teams in an agile delivery environment.
- Remarkable leadership and interpersonal skills, adept at managing and developing a diverse team and promoting a collaborative culture.
- Strong customer management skills, experience managing customers in intricate organizations including the Leadership team.
- Experience working with a dedicated/membership program.
