You will be leading our Competence Center “Customer Experience“ with responsibility for creating and offering tailored consultancy services and you will be working in international as well as Lufthansa Group projects,leveraging expertise in consulting/project management, aviation, sales and leadership. Furthermore, you ensure the development of your Solution Group members.
Tasks
You will acquire projects for your own Solution Group – including developing proposals, supporting contract negotiations and sales pitches with the Head of Market.
Your responsibilities will include, but not be limited to...
- Leading the Solution Group “Customer Experience” as functional superior, including budget-responsibility and knowledge management
- Supporting the Head of Market in sales activities, leading proposal preparation and sales pitches
- Working in projects as an expert; possibly as Project Manager
- Identifying and independently following up trends and needs for new and customized services, steering the creation of tailored consultancy services, problem solutions, lessons learned and content for training, marketing/ sales, articles and proposals
- Representing Lufthansa Consulting to our customers, government bodies and institutions and participation in trade fairs and conferences
- Active participation in the work of corporate functions such as recruiting, internal corporate and overarching issues
Benefits
- Financial consulting / social counseling
- Free parking
- Canteen (subsidized by employer)
- Old-age provision / employee retirement
- Free snacks / drinks
- Business cell phone / ipad
- Profit sharing / LVV (bonus)
- Employee events (summer festivals, participation in sports competitions etc)
- Discounts / shopping
- Jobticket / Subsidized public transport
- Flight privileges
- Lufthansa shares
Requirements
In addition to your field of expertise, you will need extensive experience in consulting/project management and aviation as well as in sales and leadership.
- Completed studies at a university /university of Applied Sciences in economics or equivalent degree
- Profound experience in consultancy/project management and aviation industry with extensive knowledge in the fields of Customer Experience Management and Digitalization
- Broad method and process know-how; several years of professional experience in customer relationship management and leadership capabilities gained as project manager
- Strong project management experience and excellent knowledge of project control and management
- Significantly developed analytical skills, structured and pragmatic approach and ability of abstract thinking
- Broad work experience abroad, enthusiasm and ability for intensive business travel worldwide
- Very good communication and presentation skills in English and German
Company
Lufthansa Consulting is one of the leading management consultancies in the aviation industry. At our office our international staff work in interdisciplinary teams to develop and implement solutions with our clients. We offer an engaging and collegial working atmosphere where team spirit and integrity form the basis of our success. Right from the beginning our employees have the chance to take responsibility for challenging tasks and interesting projects. We are fortunate to combine the resources of a large aviation group with the spirit and the flexibility of a mid-size company. Our clients from the Lufthansa Group and our international clients from airline and airport related industries trust our distinctive specialist expertise combined with profound methodological know-how. Our consultancy services support clients in establishing new aviation businesses and securing and strengthening their competitive position. In 2024, Lufthansa Consulting was ranked amongst the top consulting firms in Germany for the nineth time in a row, according to the industry survey of the country's renowned business magazine "brand eins".
Contact
Antje Grösser
antje.groesser@lhconsulting.com
