Job Title
Senior Executive, Fraud & Compliance
Reports To
Assistant Manager, Business Planning & Projects (Loyalty)
Role Purpose
This position plays a crucial role in ensuring integrity and efficiency of MAG loyalty programme - Enrich. The purpose of this role is to monitor and maintain a fraud-free loyalty programme while ensuring the integrity of the entire programme. The successful candidate will also contribute to improving internal business processes and monitoring members' activity via a data-rich fraud management tool. You will join a dynamic and highly collaborative environment and work closely with a cross-functional team consisting of Digital, Airline, Membership, Business Integrity, Legal, Audit, & Finance; as well as external vendors, primarily our loyalty & fraud management service providers to resolve Enrich and Group-wide related fraudulent activities.
Key Accountability
- Fraud Monitoring, Detection & Prevention
- Conduct periodic and structured review and escalation of anomalies using fraud detection tool (i.e., daily exception reports, and web-based fraud management system) to identify and report fraud risks for further investigations.
- Monitor loyalty program transactions to identify unusual patterns or potential fraudulent activities.
- Develop and implement controls and techniques to prevent and detect fraud.
- Recommend and implement fraud-related threshold and trigger parameter settings of existing loyalty management system.
- Conduct risk assessments to identify vulnerabilities within the loyalty program.
- Analyze fraud patterns and trends to recommend improvements in fraud prevention measures.
- Investigation
- Conduct detailed investigations into suspected fraudulent activities.
- Collaborate with internal and external stakeholders to gather evidence and resolve cases of fraud.
- Maintain detailed records of investigations and outcomes.
- Compliance
- Ensure the loyalty program complies with all relevant regulations (i.e., PDPA) and internal policies. Conduct periodic compliance checks.
- Stay updated on regulatory changes and industry best practices.
- Develop and update compliance policies and procedures related to the loyalty program.
- Promote a culture of compliance and ethical behaviour within the organization.
- Reporting & Analysis
- Prepare regular reports on fraud trends, investigation outcomes, and compliance status.
- Analyze data to identify emerging fraud trends and recommend preventive measures.
- Present findings to senior management and recommend corrective actions.
Qualifications & Working Experience
- Bachelor's degree in Finance, Law, Business Administration, Engineering, or a related field.
- Minimum of 2-3 years of experience in fraud prevention, compliance, or a related field. Experience in travel industry & loyalty programmes is a plus.
- Professional certifications in fraud examination (e.g., CFE) or compliance (e.g., CCEP) are preferred.
Areas of Experience
- Proficiency in using fraud detection tools and software.
- Strong analytical and problem-solving skills, with ability to interpret complex data and generate actionable insights.
- Familiarity with relevant regulations and compliance requirements.
- Ability to work with minimal guidance and supervision.
- Knowledge in Microsoft Office Suite is a must.
