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DHL has an immediate opening for an Operations Supervisor at our MIA Aviation station in Miami, Florida. This position will coordinate all airline operational aspects in/out of the Miami International Airport for the DHL Latin American Region. Supervises the ACS operation and Third Party Services Companies.
Key Responsibilities
- Communicates all aircraft operational issues with the individual airline flight control centers and the respective Miami entities.
- Coordinates activities for ACS charter flights in/out of the MIA airport, including but not limited to fueling, loading, gate assignment, notifications to Department of Agriculture, liaise with Dade County Aviation Department, and flight crews.
- Oversee postal mail material is recovered and transferred.
- Receives and processes the inbound flights through AMS and performs all related duties of the outbound flights operations.
- Ensures that all flight related documentation is completed in a timely manner so that operations are carried out per published schedules, and send the proper docs support to the station/airline in charge.
- Ensures that contracted third party suppliers receive/build-up, and breakdowns/deliver all ACS material in accordance with contracted terms and in compliance with Customs, FAA, ICAO, IATA, TSA etc. guidelines.
- Controls ULD’s airworthiness.
- Maintains inventory and daily updates data in RUM System. Ensures check and balance of the warehouse physical inventory.
- Coordinates with Commercial Department daily customer boarding priorities.
- Coordinates with Service Provider, the accurate build-up of pallets according to ACS product priorities given daily for each flight.
- Ensure check and balances of the warehouse physical inventory
- Coordinates and keeps close contact with all DHL Express Supervisors and Ramp loading personnel, in order to solve any queries related to special loads, and ACS material.
- Ensures all ACS dangerous goods shipments are properly accepted and checked in accordance with IATA regulations.
- Provides to DHL Express Ramp Supervisor, final aircraft load information including CORE, and ACS material, ensuring aircraft optimization.
- Coordinates gate assignments, Maintenance personnel, Fueling Company, Loading/Offloading, Catering, International Garbage pickup and Aircraft cleaning if needed, and ground security coordinators for daily operation requirements
- Resolves all ACS material discrepancies and provides to the Lead Operations Supervisor corrective actions and results.
- Prepares daily operational reports
- Coordinates all documentation required for aircraft operation with Flight Dispatchers, according to Aviation regulatory entities.
- Prepares Weight and Balance forms accurately according to company regulations, and provides load sheet to ramp personnel.
- Briefs and provides NOTOC´s to Captain and Crew of any important information regarding flights such as: Live Animals, over size loads, dangerous goods, etc.
- Coordinates with regional office the process for jumpseat requests on a timely manner.
- Monitors the proper use of Mettler Toledo scans at receiving process and PTGV scanners during build-up freight.
- Monitors Ramp Service Provider’s performance in relation to OTP of Latam outbound flights, and timely offloading of inbound flights, providing feedback to the Lead Operations Supervisor.
- Monitors that all steps required to comply with requirements of the ACS Score Card are completed.
Skills & Qualifications
- Functional knowledge in handling air cargo and warehouse operations.
- Knowledge of DHL‘s business and core processes to make relevant assessments and recommendations.
- Decision making skills to take clear and prompt decisions within main operational responsibilities.
- Organizational skills plan and optimize the different operational procedures related to Flight Operations, ACS, the Warehouse, and the staff in charge, to achieve compliance with the standards and internal requirements needed to meet the schedules of the aircraft.
- Excellent communication skills and demonstrated fluency in written and spoken English. Bilingual in English and Spanish plus.
- Ability to identify, analyze and solve Flight Operations and ACS operational problems, to guarantee a timely and effective operation, in compliance with the GSOP of the company.
- Surpass the high standards of quality, efficiency, and safety and security with respect to the management of flight coordination and the warehouse operation, as well as delivery times and reception off loads.
- Ability and willingness to work flexible hours including day or night shift, including weekends and holidays
- Ability to work independently and exercise sound judgment.
- Minimum two years’ experience in air operations, controlling operational processes, handling Air Cargo, and Warehouse.
- High School or GED equivalent. Preferably technical studies/university
Required Language: English – Fluency reading, speaking, and comprehension. Mandatory compliance tests will be given in English. All tests must be passed in order to be eligible for this position.
Work Authorization:
DHL Express USA will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster
