Account Manager
As an Account Manager, you will be accountable for driving the profitable growth by identifying pursuing and closing business opportunities for existing and prospect Airports and Airlines customers. You will be the ultimate owner of the customer relationship by becoming the trusted advisor to the client. The Account Manager will lead a (virtual) team assigned to support the account and sales opportunities.
At SITA, we achieve more, together. Are you ready to join us?
WHAT YOU’LL DO
- Drive all sales activities as per short- and long-term objectives; formulate strategic direction for the growth of the account.
- Own and manage assigned Airports and Airlines accounts.
- Identify the prospects and transfer them into new accounts.
- Support and coach the (virtual) team involved in account management and sales to ensure sustainable and profitable growth.
- Develop and implement a documented business plan that is in line with short- and long-term goals for both SITA and assigned accounts/ identified prospects including other key entities associated with those accounts.
- Develop maintain and execute ongoing Account Development Plans reviews to ensure full alignment focus and quality on priorities that all growth potential is identified and addressed; and that all resources are fully aligned and effectively collaborate in achieving their objectives Engage with relevant stakeholders to identify develop and implement growth strategies.
- Manage and build relationships with clients and other key influencing entities/parties; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction.
- Gain deep understanding of the customers/ prospects operations and business needs, use this to identify opportunities and plan for the continued development and expansion of of SITA's business.
- Create opportunities to provide a unique or contrarian perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business.
- Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up-to-date.
- Ensure all customer requests are dealt with and services delivered as per agreed schedule.
- Build and manage a virtual team of individuals in Business Development Solution Design Commercial Management Bid Management Pricing Management functions etc. effectively delegate and allocate work develop team and achieve highest alignment morale and engagement; coach individuals to support their growth and development.
- Identify resource needs from other functions plan and engage resources manage the team effectively.
- Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition.
- Leverage individual value drivers; understand and influence wide range of customer stakeholders; facilitate conversation between stakeholders; proactively manage purchase decisions to shorten sales cycle.
- Communicate key economic drivers macro- and microeconomic trends internally to increase awareness and adopt to new situations also externally to clients to address potential new business opportunities.
- Adhere to internal governance and obtain required business approvals including presentation at Corporate and Regional Business Approval Boards.
- Maintain clear visibility of the status of all commercial delivery and operational aspects of the account and drive the resolution of issues through the relevant process owners.
- Ensure full compliance in all internal and external dimensions of the business.
- Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment.
ABOUT YOUR SKILLS
- 5+ years' experience in sales function; preferably within ATI (Air Transport Industry) and IT sector.
- Experience in building client relationships at Senior Executive and Senior Manager level.
- Achieving revenue growth for the assigned territory.
- Managing sales in large and complex deals including financial structuring negotiations and closing.
- Proven successful experience in business development pipeline management in large turnover environment.
- Experience in facilitating and driving account development plans.
- Positive customer service experience.
- Experience selling into the public sector and understanding of public sector procurement processes
WHAT WE OFFER
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex Location: Take up to 30 days a year to work from any location in the world.
🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
