Sr Digital Quality Control Analyst

Southwest Airlines • Dallas, Texas, United States of America • 1d ago

Department:

Marketing

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Digital Quality Control Analystis responsible for upholding Quality Control (QC) standards of quality control checks for all Southwest customer-facing content and validating backend data for tracking dynamic content or audience targeting. This role has advanced knowledge of brand standards, Associated Press (AP) or Modern Language Association (MLA), and excellent proofreading, copy editing, copywriting, and grammar skills for our internal Teams and Agency Partners. Additionally, they’ll support the execution of the quality control checklist, proofreading, identifying opportunities for process improvement, coaching team members, and ensuring a zero-error rate for communications. The Senior Digital Quality Control Analyst is detail-oriented and excited to drive the future of Southwest.

Additional details:

This Dallas-based role is offered as a remote workplace position, which may require onsite presence / travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the Dallas - Fort Worth area.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Uphold the highest standards of Customer facing assets by applying extensive knowledge and best-practices of Quality Control discipline
Use advanced QC experience, consult with other teams within the department to advocate recommendations for quality control procedures and standards
Execute quality control of provided content, including, but not limited to, direct mail, social media, emails, web pages, push notifications, promotions, and advertising; reviews target audience data to ensure accurate segmentation
Implement process and execute quality control of provided accessibility QC testing standards for digital channels, including full site and mobile website and apps
Follow process and best practices for functional testing for websites and mobile apps, including validating data, hyperlink functionality, responsive design, CSS media queries and breakpoints, flexible grids, and responsive typography
Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better
Establish or follow prioritization processes to drive work, completing work with a sense of urgency
Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis
Monitor project risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation
May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Advance knowledge of the English language, both verbal and written
Advance knowledge of quality assurance tools and documentation, such as Adobe Campaign, MRM, Wrike, WinMerge, Microsoft Word, Excel, and Snagit
Advance knowledge of data management, email, and web content executional processes
Skilled in partnering, communication, negotiation skills, and execution in working with various Technology, Marketing, Digital Experience, or Customer Experience Teams and/or external partners
Ability to test digital channels – mobile-first websites and mobile apps, including web and native iOS and Android apps – using cross-browser tools and app emulators such as BrowserStack and Google, Safari, and Firefox web inspectors
Ability to detail, commitment to accuracy, and exceptional organizational skills
Ability to work effectively in a strong Customer service/team oriented environment
Ability to manage and prioritize multiple and widely varied work streams/tasks
Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences
Ability to teach and mentor others concerning technical and business subjects

Education

Required: High School Diploma or GED

Experience

Required: Advanced level experience, seasoned and specialized knowledge in:
- Proofreading, copywriting, copyediting, or quality assurance
- Established style guides, such as the Associated Press (AP) or Modern Language Association (MLA)
- Data validation
Preferred: Experience with Adobe Campaign, Workfront, Wrike, WinMerge, Microsoft Word, Excel, and Snagit

Licensing/Certification

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $93,000.00 per year to $103,500.00 per

year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:   

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 

• Southwest will help fund your 401(k) retirement savings with Company

contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement

Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including

pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
11/21/2024