Description
There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have an outstanding responsibility to uplift and provide opportunities in the places where we work, live, and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire thousands of people across every area of the airline. Our careers include competitive benefits sought to keep you happy, balanced, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
The salary for this position is $92,700.00 to $135,960.00, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.
Bonus eligible: yes
At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.
Airport Operations
The Airport Operations department keeps operations at our airports running efficiently through planning, organization, and supervision.
Job Overview And Responsibilities
- Responsible for day to day operational, financial and personnel performance of assigned domestic outstation
- Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities
- Monitors performance against plans and initiates corrective actions to improve results
- Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals
- Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities
- Coordinates and provides functional guidance and supervision of contracted ground handling agents
- Represents airport activities to federal, state, and city agencies as well as the FAA
- Responsible for day-to-day operational performance of assigned domestic outstation
- Responsible for compliance with Stations controls and Internal Audit standards
- Maintains a safe, clean and reliable operation
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
- Lead a positive employee relations work environment and collaborative relationships with applicable labor groups
- Lead station activities to ensure outstanding customer service, which includes, mainline, express and partner airlines
- Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
- Leads station budget, staffing forecasts and resource requirements
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
- Leads vendor service contracts as required
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- High school diploma or equivalent
- Minimum of 5 years of relevant leadership experience in Airport Operations/Services environment or equivalent work experience and degree
- Knowledge of airport operations and related technology
- Ability to work in a dynamic, fast paced operational environment
- Knowledge of station controls and Internal Audit standards
- Analytical thinking, goal-directed leadership and service-oriented performance
- Knowledge of operational corporate policies and procedures
- Strong communication and interpersonal skills
- Demonstrated ability to develop and motivate personnel
- Strong problem solving skills and drive for excellence
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations
- Must live in the vicinity of the airport
- Travel required as needed
- Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
- Must be eligible to acquire and maintain credentials vital for the position
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- United will consider applicants with criminal histories consistent with Fair Chance Ordinance.
What will help you propel from the pack (Preferred Qualifications):
- Bachelor's degree or related experience
- Customer Service and/or Ramp experience
- Hub and Line experience
- Knowledge of Union Contract
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
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