A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role: Global Learning Academy Operations Duty Manager
Join our exceptional Global Learning Academy (GLA) team at British Airways as a Global Learning Academy Operations Duty Manager. Based at our world-class training centre, the Global Learning Academy is the hub of learning excellence at British Airways, supporting the growth and development of our people. This vital role ensures the efficient and seamless delivery of all training operations, contributing to an outstanding learning experience for our colleagues and customers. As a pivotal part of the Global Learning Academy, you will manage daily training operations, support the delivery of learning initiatives, and drive continuous improvement across our academy.
What You’ll Do:
- Provide operational oversight for all training activities, ensuring a smooth, uninterrupted delivery of the training programme.
- Manage and support Global Learning Academy Operations Delivery Coordinators, ensuring effective resource prioritisation and duty of care.
- Support tactical delivery of the Global Learning Academy Operational Training Plan, adapting as necessary and maintaining open feedback loops with planning teams.
- Resolve operational issues to ensure excellence in training delivery, escalating as needed.
- Act as a subject matter expert in learning areas, ensuring compliance with regulatory standards (CAA/EASA).
- Coordinate and cascade critical information, including managing contingency plans during disruptions.
- Proactively identify risks, suggest mitigation strategies, and drive continuous improvement initiatives.
- Be a role model for Global Learning Academy brand behaviours, fostering a positive and engaging culture.
What You’ll Bring to British Airways:
- A proactive, flexible, and agile approach to problem-solving in dynamic situations.
- Outstanding collaboration and communication skills, with the ability to engage and inspire across teams.
- A passion for delivering excellence, ensuring a memorable and impactful customer experience.
Your Experience:
- Strong background in operations management, with a focus on training and learning delivery.
- Proficiency in stakeholder management and the ability to foster productive partnerships.
- Experience in learning design, development, and innovation, with a solid understanding of regulatory compliance (GDPR, CAA/EASA).
- Proven ability to manage change, leveraging data-driven insights for decision-making.
- Demonstrated leadership capabilities, mentoring, and coaching to inspire colleagues.
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
