Job Title: Network Control Level D (Melbourne, FL)
Job Code: 18544
Job Location: Melbourne, FL
Company Overview: L3Harris is a leader in providing advanced technology solutions, and we are currently seeking a proactive and motivated Network Control Intern to join our operations center team. This internship will offer hands-on experience in network management, monitoring, and troubleshooting within a dynamic 24x7 network control environment.
Internship Responsibilities:
- Monitor and analyze network problems using network management and monitoring tools.
- Respond to network alarms to minimize disruptions and impact on end users.
- Assist in root cause analysis and contribute to developing action plans for service restoration.
- Collaborate with L3Harris teams and external telecommunication partners to optimize operational processes and restoration times.
- Participate in coordination with User Community, Field Services Group, and telecommunication partners for Break/Fix actions and Change Management activities.
- Document Trouble Tickets and Change Requests related to network activities.
Educational Requirements:
- Currently pursuing a Bachelor’s degree in Information Technology with a focus on Networking, Cybersecurity, or a related field.
Desired Skills and Experience:
- Basic understanding of L1 through L4 of the OSI Model.
- Familiarity with LAN/WAN/MAN technologies.
- Knowledge of Incident, Change, and Problem Management practices is beneficial.
- Interest in LTE and VPN technologies.
- Ability to thrive in a fast-paced environment.
- Eagerness to apply IP networking knowledge to real world experiences.
- A commitment to maintaining high service levels in a customer support environment.
- Certifications such as CCENT, CCNA, CCNP, CompTIA, or ITIL v3/4 are advantageous but not required.
