Department:
Travel Products
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Vacations Connectivity Consultant will act as a trusted advisor, diagnosing issues and addressing support inquiries from internal and external stakeholders. This role is responsible for managing relationships with lodging connectivity software providers, overseeing supplier onboarding and integration, and optimizing existing API connections. The Senior Vacations Connectivity Consultant is a strong communicator with a strategic mindset, who is ready to drive the future of Southwest.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
- Oversee and optimize hotel supplier connectivity across key markets to drive operational efficiency and market competitiveness.
- Lead the strategic implementation of new supplier connections, including XML integrations, to enhance platform capabilities.
- Design and refine connectivity procedures with hotel suppliers, CRS, PMS, and Channel Managers to ensure seamless performance.
- Strengthen relationships with directly contracted hotels, optimizing connection quality and supplier engagement.
- Provide strategic guidance and support to suppliers, resolving connectivity challenges and enhancing partner experience.
- Drive collaboration on connectivity initiatives with regional teams and central technology to align with business goals.
- Proactively address and resolve connectivity challenges with cross-functional teams.
- Lead troubleshooting efforts and resolve technical issues during account activation to ensure smooth onboarding.
- Maintain strategic communication with suppliers throughout onboarding to foster strong partnerships.
- Support leadership with additional strategic initiatives as needed.
- Solution oriented; positively impacts the environment within direct team and department.
- May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
- Knowledge of customer service best practices
- Knowledge of the travel industry and online travel platforms, including specific challenges and opportunities.
- Knowledge of business intelligence (BI) tools, and proficiency in relevant programming languages.
- Skilled in delivering exceptional customer experiences, with a genuine commitment to understanding and exceeding customer expectations.
- Skilled in organization and time management, with the ability to handle multiple projects, prioritize tasks, and meet deadlines efficiently.
- Skilled in analytics and problem solving, with the ability to collect, organize, and analyze complex data to identify issues, root causes, and develop practical solutions.
- Ability to work and drive to results independently.
- Ability to adapt quickly to new processes and technologies, thriving in a dynamic, fast-paced environment.
Education
- Required: High School Diploma or GED
Experience
- Expert level experience, expansive and far-reaching knowledge in:
- Online Travel Industry Connectivity and Commercial functions
- Developing supplier strategies and long-term plans
- Travel and leisure industry
- External and internal partner relationship management
Physical Abilities
- Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must be at least 18 years of age.
- Must be able to comply with Company attendance standards as described in established guidelines.
Pay & Benefits:
- Competitive market salary from $122,200 per year to $135,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date12/11/2024
