Job Description:
Accountabilities
The jobholder is responsible for the identification, coordination and integration of the different components ATA chapters to deliver a complete and consistent technical solution to support the aircraft release into service and in the meantime, to ensure the improvements of Airbus products and a high level of customer satisfaction..
Dimensions
By being part of the Engineering Support, the team will be:
Dealing with 82000 queries per year (including 10000 Aircraft On Ground),
Supporting the Safety process by issuing 4600 occurrences per year
Actively supporting the resolution of 240 Major In-Service Problems
Highly contributing to our Customer satisfaction
Main activities
Provide technical support to operators after an abnormal or multi ATA event from definition of the recommendations up to aircraft release .
Coordinate event resolution with Airtac, customer support teams, design offices, chief engineers and DOA.
To anticipate recurring queries with:
Identify, Select & Promote the key topics contributing to the objective of reducing the number of requests and its treatment duration.
Definition of Abnormal event resolution process (overall aircraft) or predefined solutions,
Continuous improvement of our technical documentation (AMM ATA 05)
Communications and exchanges with our customers (written, webex, face to face),
Actively contributing to the fleet-wide issue investigations by:
Identifying the Safety / Continuous Airworthiness topics,
Supporting the Major In-Service Problem process,
Contributing to or leading cross-functional projects within Engineering Customer Services
Communicating to the customers on technical topics status & progress
Participation in customer presentations thru several forums (Symposium, Technical Review Meeting, Webex…),
Perform On-site assistance when required.
Deliver engineering workshops.
Support Aircraft Entry Into Service.
Outputs
Definition of Abnormal event resolution process (overall aircraft) or predefined solutions
Volume and quality of the answers to customer queries
Participation in customer events such as Symposium, FRM, Workshops, etc,...
Customer satisfaction in CSIP
Inputs
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus (Beijing) Engineering Centre Company Limited
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Customer Eng.&Technical Support&Services
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