Job Description:
<< Both Chinese and English language are required.
Work location is in Taoyuan. >>
Job Objectives
• Ensure on-time parts availability
• Ensure order processing, administration and management of material orders for assigned IMS (Airbus Integrated Material Services) customers
Primary Job Responsibilities
• Ensure order management and administration for all aspects of the material order handling process and facilitate the stock dispatch of material from resources globally
• Understand customer requirements and transform into fulfilment actions
• Ensure purchasing of parts from Airbus partner companies, which include
monitoring and escalation of deliveries
• Initiate withdrawal process from production lines, external suppliers or Airbus' global warehouses
• Develop alternative solutions and make decisions in alignment with direct manager to ensure in-time material delivery to meet customer requirement
• Launch and coordinate sourcing process and data loading activities for new part numbers in cooperation with Data Governance and Master Data Management
• Ensure on-time delivery for all spare parts and related services to all Satair Group customers worldwide using available technical and commercial data
• Coordinate clarification of technical and commercial queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments
• Be the focal point for the customer for material order related actions
• Manage order book and follow up proactively to ensure no or low backlog and delays
• Inform relevant stakeholders proactively on order status, especially for delays or critical parts
• Hand over relevant tasks and related information to the 24/7 backup organization
• Provide high quality responses related to any customer or internal requests.
• Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports.
• Work in a team to fulfil overall targets and communicate any relevant information to other team members, especially planning specialists to improve forecasting and avoid future critical situations.
Secondary Responsibilities
• Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required
• Work as a team member in a highly self-organised team with frequent back up of colleagues tasks when needed
• Work with the global IMS organization in team spirit and support other customer teams
Professional Skills
• Degree in Business, Supply Chain, Logistics or Production
• Minimum 3 years’ working experience within Supply Chain, Logistics or Production
• Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
• Working knowledge of English and Mandarin Chinese, both orally and in writing
• Understanding aviation business specifically in the area of spares supply chain management
• Ability to understand the customer to develop and propose creative solutions
• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
• Working knowledge of MS Office applications (Excel, PowerPoint...) and SAP R/3
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters Southeast Asia Private Limited Taiwan Branch
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Material Support & services
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