Job Description:
Job objectives
● Ensure on-time parts availability
● Ensure a high level of customer satisfaction
● Execute all aspects of IMS order handling with energy and enthusiasm
Primary responsibilities
● Provide high quality customer service towards IMS customers
● Understand customer requirements and transform into fulfilment actions
● Act as the primary interface between the customer and the internal
organisation for all aspects of the order management process
● Monitor open customer orders, proactively drive the internal organisation and
manage customer expectation with regards to delivery dates
● Seek alternative and innovative solutions to ensure on-time delivery of
customer orders
● Inform relevant stakeholders proactively on order status, especially for delays
or critical parts
● Coordinate clarification of technical and commercial queries utilising Airbus
Technical Documentation and/or liaising with Airbus technical, engineering or
commercial departments.
● Hand over relevant tasks and related information to the 24/7 backup
organisation.
Secondary responsibilities
● Provide timely, high quality responses to customer and internal requests
● Monitor key performance indicators (KPIs) related to material order activity
● Assist the Solutions Delivery Manager to coordinate and prepare reports on
operational topics and participate in customer meetings as required
● Participate actively as part of the IMS local team to fulfil overall targets
● Work together with the Planning Specialists to support high quality data is
injected into the material planning process
General
● Comply with company’s mission, values and Quality Management procedures
● Comply with company’s guidelines on Ethics & Compliance
● Understand, share and live the company values
● Comment/advise on unsatisfactory situations within the organisation, and
propose potential solutions for improvements
● Identify and offer suggestions to improve efficiency
● Be well informed about and familiar with the latest developments at Satair
● Have excellent inter-cultural skills
● Bring a growth mindset and contribute towards a positive and inspiring
working environment
Personal & interpersonal skills
● Diplomatic sense and open ‘out-of-silo’ mind-set
● Ability to build successful relations across functions and with all stakeholders
● Strong ability to work in a team to achieve common targets
● Positive, proactive, and enthusiastic
● Flexibility in terms of working times, which could include weekend or shift
work if required to fulfil targets.
Professional skills
● Degree in Business, Supply Chain, Logistics, Aerospace or have relevant
working experience
● Understanding aviation business specifically in the area of spares supply
chain management
● Technical and process oriented background with the ability to understand
and interpret technical documentation
● Ability to understand your customer to develop and propose creative
solutions
● French and English business level
● Flexible, able to work under pressure with tight deadlines and successfully
deal with unexpected situations / issues
● Strong knowledge of data analysing applications such as databases and
Microsoft Excel
● Working knowledge of SAP R/3
Note: the candidate needs to have the right to live and work in France.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters International Services Designated Activity Company
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Material Support & services
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
