Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple:
“To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team.
Job Summary
We are seeking a dynamic HR leader to join our team in Saudi Arabia, reporting directly to the Country Business Leader (MD) and with a strong dotted line to the Regional HR Head. This role is pivotal in driving and delivering key HR initiatives and global projects, including HR systems implementation, talent and performance management, compensation and benefits, employee communications, labor relations, and talent acquisition.
The successful candidate will lead HR transformation efforts, implement organizational change, and establish HR standards and processes aligned with regional and global requirements. Leveraging the support of Centres of Excellence (CoE), this role is central to shaping the Employee Value Proposition (EVP) and ensuring excellence in HR operations.
If you are a seasoned HR professional passionate about driving impactful change, we invite you to apply.
Job Responsibilities:
HR Strategy & Direction
- Establish an annual Action Plan for the country/station and associated HR budget in line with country/station HR strategy and direction.
- Monitor the achievement of the Action Plan against HR milestones and KPI’s (e.g. Absenteeism, Employee Satisfaction, Productivity, Employee retention).
- Monitor and anticipate competitor activity, developing plans that will sustain competitive advantage.
- Take part in business reviews to provide status against defined HR targets to date and to identify proactively current and future people related issues as well as solutions/new opportunities.
HR Delivery
- Ensure HR operational processes and systems are meeting required standards in terms of internal business partner’s satisfaction, legal and Swissport requirements.
- Evaluate the organization’s future workforce needs in order to recommend changes to the organization’s human resource strategy and adapt existing current human resource programs to meet these needs.
- Maintain the Saudization level, diversity and comply with related regulations.
- Direct and control recruitment and selection programmes to deliver effective and timely results.
- Implement effective market driven compensation and benefit programmes to ensure the country/station attracts and retains the right talent whilst maintaining fairness and consistency in terms of reward and recognition.
- Direct and co-ordinate works council/union relations for the country/station and direct employee communications.
- Leverage best demonstrated practices from other countries in the region and/or Swissport businesses.
- Ensure appropriate personnel administration processes and systems are in place, which meet the respective legal and organizational requirements.
Development of organisational capability
- Influence the culture and support the commitment to continued improvement, also through the effective implementation of approved talent management processes.
- Lead succession and talent management within the business to identify its capability strengths and gaps and plan effectively to ensure appropriate staffing that will meet current and future needs.
- Set the methodology for the assessment and development programs for specific groups of employees and talent.
- Lead strategic organization wide projects focused on the development of high potentials and young leaders.
- Implement management development initiatives and career development activities for the country/station within the corporate framework.
- Motivate the top managers and helps them grow the next generation of leaders for the organization.
- Assess the results of development programs, amend and revise the methodology for the assessment and development centers as necessary, led the design of different assessment tools, in order to adapt to changes occurring in the business need and according to organization’s overall HR strategy.
- Drive performance management processes within own country/station and motivate/ inspire management to set high standards of performance and hold employees firmly accountable for meeting those standards.
- Provide coaching and support to management in own country/station to assist them to work with their employees to achieve their performance standards.
- Ensure that the Company’s ethic rules are properly implemented and followed
- Support EVP project delivery and work closely to support country roll out of initiatives to drive our ultimate goal to become employer of choice
- Supporting internal communication to ensure a healthy culture of positive employee engagement is developed using technology to achieve this (Employee App etc)
Employee Relations
- Monitor industrial relations and employee relations developments to prevent disputes.
- Provide recommendations to senior management and direct negotiations with unions, industry groups and industrial authorities to determine agreements and minimize the possibility of industrial disputes or to facilitate the resolution of any disputes.
- Review, conceptualize and implement responsive programs for increased associate involvement and harmonious relationships.
Change Management
- Facilitate and support core transformation projects/ initiatives to achieve a client driven business to ensure maximum effectiveness, minimise the loss of key employees and maintain effective employee relations.
- Provide sound HR advice and guidance to management on the implementation of change within their own departments.
- Provide thorough leadership on HR matters as a member of the Country/station Management team.
- Foster an environment of co-operation between functions within country/station, managing change as needed.
Team Management
- Lead, direct, evaluate and develop a team of human resource professionals to ensure that the organization’s human resource strategy is implemented effectively and within established budgets and that the organization complies with all relevant regulations, laws and employment standards.
Qualifications:
- University Degree in Human Resources Management (HRM) or related subject.
- Minimum: Chartered Institute of Personnel & Development (CIPD) or equivalent professional qualification in HRM.
- Minimum of 7-10 years HR experience, 5 of which should be in a managerial position.
- Strong industrial relations knowledge and experience.
- Excellent knowledge of Arabic and English. Knowledge of additional languages will be considered an advantage.
- Strong knowledge of local labour laws.
- Financially competent, able to assimilate and interpret financial data.
Competencies:
Strategic Planning:
- Ability to implement Strategic plan and motivate team to deliver high quality standards.
- Contribute to the setting of HR objectives in line with company objectives.
Business Acumen
- Strong knowledge of business management principles and practices.
Decision Making
- High energy, personal presence and maturity as components of leadership ability in order to facilitate the best decision making and values.
- Excellent decision making skills based on facts and analyses.
Leadership Skills
- Leadership within a similarly small to medium complex service/ customer facing organization.
- Proven ability to integrate across departments as a valued advisor.
- Team focused management style that fits into a complex, fast-paced, environment.
- Ability to work closely with other departments and management team, formulate policies, and establish the communicate goals and objectives in a clear, compelling manner.
- Ability to persuade, gain support, obtain commitment, and mobilize others to action.
- Change management.
Interpersonal Skills
- Excellent interpersonal skills with the demonstrated ability to manage a team and mentor staff.
- Relationship management skills coupled with strong written and verbal communication skills.
- Excellent communication skills with the ability to influence a range of audiences.
- Highly developed presentation skills.
Intrapersonal Skills
- A sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement.
- Project management skills and ability to execute a number of initiatives in country/ station.
- Ability to multi-task and work effectively in a fast-paced environment.
- A confident self-starter; proactive, persistent and with the ability to get things done.
Compliance
- Personal and professional integrity of the highest order.
Your next step:
If you’re seeking an opportunity within an ambitious international aviation company, we invite you to apply. Please submit your resume in English by clicking the Apply button.
Because we get many applicants for our jobs it’s impossible to contact everybody personally. If you therefore do not hear from us, we have chosen for another candidate at this moment.
I do invite you already to keep following Swissport (and me) because new opportunities may arise in our transformation process.
Hope to hear from you soon!
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.
