Senior Change Manager to lead change management and training strategiesfor the implementation of an Information System enhancing service delivery and staff efficiency.
Must-Have Skills
- Expertise in organizational change management and strategy execution.
- Proficiency in stakeholder engagement and communication planning.
- Demonstrated experience in designing and delivering training programs for large teams.
- Strong knowledge of change impact assessment and risk mitigation.
- Familiarity with Microsoft Dynamics CRM and Financial platforms and CRM/ERP system implementations.
- Certification in change management (e.g., PROSCI, CCMP).
Responsibilities
-
Change Management Strategy and Planning
- Lead organizational change management activities and readiness assessments.
- Develop comprehensive change management schedules and plans.
- Align change management efforts with leadership and sponsor engagement.
- Address resistance and risks associated with the transition.
- Evaluate the impact of changes on various user groups and business units.
-
Stakeholder Engagement & Communication
- Build and maintain relationships with stakeholders, ensuring alignment and buy-in.
- Create and execute tailored communication strategies for different audiences.
- Develop clear communication materials, including updates and FAQs.
- Gather feedback and act as a liaison between business units and project teams.
-
Training & Development
- Conduct training needs analysis and create role-specific training programs.
- Design and deliver engaging training materials, including eLearning content.
- Facilitate training sessions and track effectiveness through metrics and feedback.
-
Impact Assessment & Monitoring
- Perform change impact analysis and monitor progress.
- Track adoption metrics and address challenges proactively.
- Gather user feedback to refine training and strategies.
-
Project and Post-Implementation Support
- Support the creation of post-launch resources, including help desk support.
- Ensure continuous improvement of training materials and system adoption strategies.
Additional Information
- Approximately 150 staff to be trained and supported during implementation.
- Training and change management to be conducted across Edmonton and Calgary locations.
- Project aligned with modernizing operations using Microsoft Dynamics CRM and Financial modules.
#LI-CC1
