Job Title: Quality, Health, Safety & Environment Manager (Fleet) – CEMEA
Location: Madrid
Reporting to: Regional Head of QHSE, dotted line to Regional Head of Fleet
About Swissport
We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
Job Summary
A key role within the Regional QHSE team which combines in-depth knowledge and experience of airport ground support equipment (GSE) and its maintenance, along with expertise in quality, health & safety, and environmental management. The role holder shall develop and implement the global and regional safety management policies and procedures so that all employees have a safe and healthy working environment and Swissport complies with all current and future regulations and laws.
Supports the business to assess operational safety of all pieces of GSE (ground support equipment) in use in the Region and enforce and overlook the implementation of safety measures in Fleet workshops.
Implements the Swissport Management System according to ISO 9001, 45001, 14001, ISAGO and any other applicable standards and ensure consistent delivery of services in line with these standards.
Prepares and provides regional management with relevant performance measurements and any other status updates for ongoing projects, corrective and preventative action plans related to GSE.
Job Responsibilities
- GSE operational safety:
- Lead GSE Hazard Identification and Risk Assessments and require Fleet organization to take the necessary outcoming improvement actions.
- Ensure that Fleet related risks are appropriately covered within operational risk registers.
- Initiate and/or carry out investigations on occurrences involving GSE.
- Plan and coordinate quality and essential fleet-safety KPI monitoring (test and inspection activities, statistical techniques)
- Support projects aimed at improvement safety within the Swissport GSE fleet
- Fleet Workshop safety & necessary qualifications:
- Ensure that all applicable Fleet/Workshop related national/state/local Health & Safety and Environment regulations are accurately captured in the Swissport corporate legal register in compliance with ISO obligations
- Ensure safety related qualifications and skills relating to Fleet activities are accurately documented and complied with in each insourced
- Ensure implementation of QHSE management standards within the Fleet workshop in Region and actively support the development and improvement of the Swissport Management System
- Ensure quality and environmental related training for fleet organization employees.
- Ensure full compliance with the Swissport Management System in all workshops.
- Ensure compliance with applicable performance standards.
- Promote and monitor the adherence of company’s recycling program in fleet workshops.
- Promote awareness of customer and regulatory requirements throughout the organization
- Lead the execution of Technical Evaluations (TechEval) in all stations (insourced and outsourced):
- Plan, prepare and conduct internal and external TechEval audits in Swissport operational organizations and initiate/monitor corrective and preventative actions based on audit findings and occurrence investigations.
- Organize and deliver supplier qualification audits as part of the supplier identification and procurement process to ensure suppliers are qualified, competent and capable of delivering the required service quality.
- Develop service level specifications for required quality of delivery by selected suppliers.
- Monitor and enforce corrective and preventative actions in relation to findings and observations coming from internal and external audits.
- Monitor and coordinate the internal QHSE audits with regard to Fleet activities.
Other responsibilities:
- Report to the Regional Head of QHSE on line management basis, and the Regional Head of Fleet on a ‘dotted line’ basis
- Deliver regular QHSE performance reports to the Regional QHSE, Fleet Executive Leadership Teams
- Support the region with technical document management relating to GSE
- Support the annual Management Review process as required by ISO 9001
- Maintain good relations with OEMs, customers and airport authorities
Key Performance Indicators
- GSE related injury and aircraft damage rates
- TechEval completion to agreed schedule
- External audit findings related to GSE/Workshop compliance (ISO, Customer, etc.)
Qualifications and Competencies
- University degree/professional qualifications or equivalent in related field
- 3- 5 years’ experience in safety management and/or management system, preferably in industrial, automotive, GSE-related companies and production and/or maintenance factory or workshop environments
- Knowledge of country specific laws and industry regulations related to safety and safety management
- Experienced in multi-site management
- Advanced spoken and written English
- Good oral and written communication, interpersonal skills and ability to communicate and motivate and drive standards at all levels
- A sense of passion for improving safety & quality standards and a commitment to continuous improvement
- Ability to persuade, gain support, obtain commitment, and mobilize a team to action
- In-depth knowledge of Microsoft 365 suite
- Personal and professional integrity and trustworthiness
- Results orientation
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
