Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
AGENT D'ESCALE AEROPORTUAIRE H/R
Mission
Rattaché(e) au Manager du Service Passage et toute son équipe, vous aurez pour principale mission, après formation interne de :
- Accueillir et gérer les passagers en offrant le plus haut niveau de qualité conformément aux procédures de nos compagnies clientes et par le biais de formations reçues en interne ;
- Fournir de manière constante un excellent service client tout en respectant les règles de santé, sûreté et sécurité ;
- Effectuer le rapprochement identitaire entre le passager et sa réservation/billet, Suivre les procédures d'acceptation du transport des marchandises dangereuses ;
- Assurer un reporting des incidents et des anomalies. Promouvoir activement le groupe Menzies Aviation aux clients internes et externes et mener à bien toutes les activités liées à l'assistance en escale selon les standards de la société.
- Vos atouts : souriant, disponible, assidu, vous aimez le contact client
- Les DCS souhaités Altea, ERES, GoNow
- Formations DGR9,11.2.6.2,11.2.3.8 fortement appréciés
- Vous avez un Casier judiciaire vierge, une forte disponibilité (travail 7 jours sur 7, horaires tournants et décalés).
CDD ou contrat de professionnalisation de février 2025 jusqu'au 5 octobre 2025 - 30h/semaine.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information
Safety, Security, WellBeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What We Are Looking For - De préférence diplômé(e) d'une école des métiers de l'aérien.
- Vous êtes reconnu(e) pour votre communication et avez à cœur de veiller à la satisfaction de nos clients et de leurs passagers.
- Compétences professionnelles : esprit d'équipe, gestion du stress,
- Maîtrise langues étrangères : anglais obligatoire et autres langues vivement appréciées. Connaissances informatiques, capacité relationnelle et d'adaptation, dynamisme, ponctualité, sens des responsabilités.
Diversity
MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now
