Innovate to solve the world's most important challenges

Support the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will support revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will support cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Key Responsibilities

Validate customer request
Educate customer and field technicians
Write documentation used by field technicians
Ensure Right and Fast Delivery

WE VALUE

Japanese Proficiency: equivalent to N1 Level
Previous industry experience
Previous technical/installation experience
Previous customer service experience
Good written and oral communication
Advanced Degree
Good presentation skills

Additional Information

JOB ID: req447171
Category: Customer Experience
Relocation Tier:
Security Clearance:
Aviation Authority (FAA for US):
Band: 03
Referral Bonus: 300000
Requisition Type: University Relations Requisition
US Citizenship:
FLSA Statement:
FLSA CODE: Nonexempt

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Field Service Engr I