Org Marketing Statement

Position Summary:

The Asia Pacific quality manager is responsible for ensuring the highest level of customer satisfaction and quality assurance for data center products and service within AP region. This role involves working closely with data center customers, global Parker manufacturing locations, sales companies and suppliers to address quality issues, drive continuous improvements, and ensure compliance with industry standards. Create and implement a quality plan to achieve the levels of quality established through organizational goals, customer expectations, related stakeholders and market competition. The ideal candidate will have a strong background in quality management, customer support, and the data center industry.

Job Responsibility:

Customer Quality Assurance:

Act as the primary point of contact for data center customer quality issues within AP region.
Collaborates with division Engineering/quality on new product development and design review for quality/reliability issues, PPAP submission requirement.
Coordinates with Sales and Application Engineers to capture and communicate customer new product development and design requirements; bring Division feedback and question to customers for clarification or change request.
Coordinates with Customer Quality Team and Division Quality Manager for internal, customer and third party quality system audits.
Coordinates local/regional containment activities with the customer(s) and manufacturing division and/or Sales Co to ensure customer(s) and warehouse(s) are contained; coordinate local/regional third party support as needed
Investigates and Collaborates with division leadership team and Sales Companies to resolve customer complaints related to product quality, performance, or service delivery.
Collaborates with division quality manager to conduct root cause analysis and implement corrective action and preventive actions to address quality concerns
Collaborates with division engineering manager to support new product development and design review for quality/reliability issues.

Quality Metrics & Reporting:

Monitor and analyze AP regional quality performance metrics (e.g., rejects rate, RPPM, IPML, claim LT, PPAP approval rate)
Prepare and present regular reports on quality trends, issues, and improvement initiatives to senior management.

Collaboration with Parker Internal Team

Work closely with sales company and division engineering, manufacturing, and supply chain teams to ensure product quality meets customer expectations.
Support new product launches by providing quality-related inputs and ensuring compliance with customer requirements.

Customer Relationship Management:

Build and maintain strong relationships with key customers in the data center market
Conduct regular customer visits to understand their needs, gather feedback, communicate with manufacturing locations and ensure alignment on quality expectations.

Compliance and Standards:

Collaborate with division quality managers and division engineering managers to ensure compliance with industry standards and customer-specific requirements.
Stay updated on industry trends and regulatory changes affecting data center quality and performance.

Continuous Improvement:

Collaborate with sales company and division leadership team and participate in continuous improvement initiatives to enhance product quality and customer satisfaction.
Train and mentor regional teams/ division on quality best practices and customer-centric approaches.

Lead Multi-located Team of Customer Quality Engineers (CQEs)
- Works to ensure that individuals performing functions affecting quality are trained and demonstrate the appropriate skills and performance results.
- Coordinate and communicate team goals and actions
- Coordinate team prioritization and support requirements with manufacturing divisions

Qualifications:

Bachelor's Degree in an Engineering , Quality Management, or related field.
More than 10 years of Quality, Engineering or related experience.
Thorough knowledge of International Standard ISO 9001 Quality Management Systems (IATF 16949 as applicable for automotive sector) is mandatory.
Certification by the American Society for Quality (ASQ) as a Certified Quality Engineer (CQE), Certified Six Sigma Black Belt (CSSBB), or Certified Quality Manager (CQM) are a plus
Knowledge of manufacturing and quality technologies.
Experience with quality improvement tools and techniques (i.e.,FMEA, Control Plan, SPC, MSE, 8D, Pareto Analysis).
Demonstrated leadership, project management, facilitation and problem-solving skills.
Must demonstrate effective verbal and written communication skills

Skills:

Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills, with the ability to work effectively with customers and cross-region/functional teams.
Proficiency in data analysis and reporting tools (e.g., Excel, Power BI)
Ability to travel within the region as needed (Up to 70%)

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