Department:
Cargo & Provisioning
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Digital Technology Analyst performs a comprehensive needs analysis for technology projects in Cargo and Provisioning Marketing, Sales, and Service, aiming to develop high-quality solutions through intelligent automation, development, and proficient data management. This role assists in strategic projects with technology integration by analyzing existing processes, identifying process improvements, and working with system and business owners to implement. The Digital Technology Analyst is a strategic thinker with a continuous improvement mindset who is ready to drive the future of Southwest Airlines.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
- Manage CRM, integrated tools, and custom applications such as Salesforce, Marketing Cloud, Pardot, Form Assembly, swacargo.com, and QuickBase applications
- Apply knowledge and skills of analysis, business processes, tools, project methodologies, requirements definitions, and testing to solve a range of problems
- Implement solutions in the technology landscape through development, configuration, and intelligent automation
- Have strong business and technical acumen to recommend functionality that meets business needs
- Lead User Acceptance Testing and work with end users to test and verify that solutions meet the business requirements
- Collaborate with SWAU when necessary to create training content and deliver training to end users
- Effectively communicate ideas, business or technical requirements clearly and concisely in writing
- Perform system demos to ensure the designed solution meets business requirements and obtain end-user sign-off
- Monitor Southwest application outages or issues to communicate impacts to Cargo applications to relevant Teams
- May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills, and Abilities
- Ability to work with highly confidential, proprietary, and sensitive Company information
- Knowledge of advanced software development methodologies
- Ability to use advanced logic and reasoning to identify solutions, conclusions, or approaches to problems
- Skilled in collaboration, communication, and working with various teams and external partners
- Ability to analyze medium to large business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
- Ability to produce quality and accurate work under the pressures of tight deadlines
- Ability to initiate tasks, perform duties, respond to inquiries, and think independently without direction or supervision
- Ability to prioritize multiple tasks simultaneously with frequent interruptions and time constraints
Education
- Required: High School Diploma or GED
Experience
- Intermediate level experience with CRM Systems or equivalent software experience
- Fully functioning broad knowledge systems such as Marketing Cloud, Sales Cloud, Service Cloud & AmpScript, or similar software
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Must be able to travel occasionally and work extended hours when needed
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $95,750 per year to $106,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
- Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date12/29/2024
