Department:
Regulatory Programs & Compliance
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Associate Technical Writer delivers on our Purpose by assisting in producing, printing, and distributing various large and small technical documents with minimal supervision. This role will edit and enhance technical documents for clarity and accuracy within set deadlines, while also drafting original content and refining existing materials using content management systems and structured authoring tools to improve readability. The Associate Technical Writer is a detail-orientated thinker with strong communication skills who is ready todrive the future of Labor Relations at Southwest.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
- Quickly and accurately edit technical documents within established timeframes in accordance with style guides
- Draft original content and work with existing content to improve readability, including working with content management systems and structured authoring tools
- Regularly revise technical material with strict adherence to the established workflow
- Publish electronic and paper manual updates and distribute revisions Companywide
- Develop new forms
- Work with graphic programs to optimize images in various formats
- Prioritize multiple projects under tight deadlines
- Research internal and external resources to help resolve conflicting information
- Communicate with Leaders, Co-workers, and Customers respectfully and professionally
- May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
- Knowledge of Business Management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
- Skilled in writing, editing, and proofreading
- Skilled in collecting, organizing, visualizing, and assimilating data, including turning raw data into meaningful information using data-oriented programming languages and visualization software
- Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
- Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
- Ability to tell when something is wrong or is likely to go wrong
- Ability to compare similarities and differences quickly and accurately among sets of letters, numbers, objects, pictures, or patterns at the same time or one after the other
- Ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
Education
- Required: High School Diploma or GED
Experience
- Entry-level experience, developing skills and knowledge in:
Physical Abilities
- Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $61,850 per year to $68,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you'll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date12/07/2024
