Analyst/Sr Analyst, Digital Product Manager (Dallas, TX, US)

American Airlines • Analyst/Sr Analyst, Digital Product Manager (Dallas, TX, US) • 4d ago

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Responsible for working closely with the product team (UX, IT, Product teams, Business Stakeholders) to drive the strategy and implementation of American's Ancillary products.
This role is part of the Digital Team within the Customer Experience Division.

What you'll do

Aligns objectives of ancillary product(s) with corporate objectives and communicate outcomes across all business stakeholders
Collaborates with cross functional business, UX & IT teams to define product strategy, set product objectives and develop ancillary roadmap
Develops and shares product knowledge, through market insights, customer/user feedback, competitive analysis, industry trends and technology trends
Represents the product as part of Enterprise Programs
Develops product subject matter expertise
Measures and reports out defined business objectives, key results and customer outcomes that define success (OKRs)
Oversees and prioritizes product goals and outcomes
Identifies new opportunities and development of product roadmap to achieve product goals
Defines and leads governance for business requirement gathering and participates in program ceremonies pertaining to the product(s)
Negotiates and gains alignment from commercial stakeholders on benefits of resolving technical debt system enhancements
Comprehends technical and business trade-offs that enable teams to deliver value sooner
Effectively tracks product spend through available tools and prioritizes technical debt along with business features
Negotiates and gains alignment from commercial stakeholders on benefits of resolving technical debt system enhancements
Ensures and tracks business readiness (training, communication and marketing etc.) for new features or initiatives
Collaborates with Analytics to capture performance data and analyzes results to report on product health and identify new opportunities to grow product value
Makes key tradeoff decisions when required, using data when it exists and solid judgement when it does not
Mentors product team members

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Business Technology, Information Science, Mathematics or related field; or equivalent experience/training
3 years of e-commerce or related business experience
1 year Agile/Scrum experience
Experience working with external vendors to define business requirements and manage implementation
Experience with digital products and stages of customer lifecycle
Experience with Agile methodology

Preferred Qualifications- Education & Prior Job Experience

MBA degree
Experience in Product Development/Management with a sound understanding of product lifecycle
Experience managing or being part of a digital transformation
5+ years airline experience

Skills, Licenses & Certifications

Thorough knowledge and understanding of back-end technical systems powering digital platforms and how they can contribute to product strategy and Objectives and Key Results (OKR)
Ability to effectively analyze, and concisely present findings and strategies to senior leadership
Ability to quickly absorb technical concepts and communicate them to a non-technical audience
Ability to identify product / project KPIs and conduct analysis to measure success of business objectives
Highly developed interpersonal skills demonstrated through experience developing and growing internal, external and cross-functional relationships
Demonstrated ability to effectively manage competing priorities and deadlines
Knowledge of Sabre PSS, Airline inventory management system and American Airlines Ancillary product offerings
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
Ability to work with technical leadership to understand benefits of technical enhancements and how they contribute to product OKRs and long-term strategic vision
Proven ability to lead teams, set priorities and manage day-to-day evolution of digital product
Must be well organized and detail oriented
Strong analytical skills
Flexible and adaptable to changing environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.