At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
The Specialist, Card & Travel Products – Limited Term is a subject matter expert in driving revenue by developing and implementing strategies to acquire new Hawaiian Airlines MasterCard cardholders in the U.S. As an individual contributor, this role exercises considerable judgment to make decisions in driving cardholder acquisition through employee and inflight channels, and partnering cross-functionally with Barclay’s, internal groups, and external agencies.
This position has an estimated duration of 9 months. Note that no relocation assistance is available for this position.
Key Responsibilities
- Responsible for managing key acquisition channels including but not limited to driving strategy for program growth, developing marketing promotions, managing program and offer changes, and executing marketing plans
- Develop, implement, and track marketing promotions and campaigns
- Responsible for developing, tracking, and reporting on data associated with designed marketing channel performance and provide insights on performance results
- Manage relationship with bank channel managers
- Lead IT projects between bank partner and internal stakeholders for projects correlating to designated acquisition channel(s)
- Lead discussions with internal partners to develop marketing materials for various platforms
- Responsible for presenting on channel performance and recommendations to management
- Manage external agencies and vendors to develop and execute program initiatives
- Provide program administrative support such as customer service, accounting, invoicing, IT administration, and database support
- Other duties as required
Minimum Requirements
- Bachelor’s degree or an equivalent combination of education and related working experience
- 3 years of relevant work experience, preferably in consumer-oriented marketing and/or financial products
- Proficient in MS applications: Outlook, Word, Excel, and PowerPoint
- Critical thinking and investigative skills a must, strong problem solver
- Strong communication skills (both verbal and written); must be able to effectively communicate with internal departments and external customers / business partners
- Must be able to work independently and cross functionally work with internal and external partners
- Must be detail-oriented with the ability to multi-task and prioritize duties
- Ability to learn and use new database and software platforms to support program servicing
- Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
- In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
- Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.
At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.
Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $65,600- $86,100.
Preferred Qualifications
- Proven success in developing and executing high-impact, omni-channel marketing programs.
- Experience in strategic planning
- Ability to see the big picture, but also detail-oriented to ensure flawless campaign delivery.
- Innovative problem solver and willing to try new things to differentiate our product from competitors.
- Ability to influence and interact with all levels of managers and executives, both within the group/division and across the company, as well as with external partners and agencies.
- Outstanding interpersonal, facilitation, and presentation skills.
- Analytical skills (including budgeting, report modeling, and data analysis in Excel as well as self-service reporting tools)
About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped
Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
