Want to lead quality excellence and make every process better than the last?
Become the driving force behind our audits, compliance, and claims management - your leadership keeps our operations strong and our customers confident.
Join us and take the next step in your career - apply today!
Tasks
Your main tasks include, among others:
- Maintain and develop QMS in line with ISO 9001
- Update and distribute QM documentation and guidelines
- Review QMS elements and drive improvements
- Provide technical guidance on quality policies
- Plan and conduct internal and external audits and follow-ups
- Coordinate with departments and partners and ensure closure of non-conformities
- Handle customer and finance claims, analysis, and documentation
- Track claim trends and drive reduction actions
- Manage credit/debit processes with Finance and ensure compliant record retention
- Share quality information and promote awareness
- Conduct or coordinate quality training
- Identify process gaps and recommend improvements
- Optimize claim workflows and support a continuous improvement culture
*All other duties as assigned or required
Requirements
Are you ready to take your career to new heights with us? Learn more about the requirements below:
- High school diploma/GED and bachelor’s degree required
- Master’s degree desirable
- Minimum 3 years’ experience in claims or quality management
- ISO experience and ISO 9001 certification are desirable
- Fluent English required
- Proficient in Excel, Word, PowerPoint, Outlook and Power BI
- Strong analytical skills and attention to detail
- High quality awareness and ability to work under pressure
- Excellent written communication and customer orientation
- Strong independence and sense of responsibility
- Valid U.S. work authorization required
- Willingness to travel
* CV/Resume required
* Company will not provide relocation assistance
About time:matters Americas Inc.
time:matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics. We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B – via air, rail, or road and – if desired – personally accompanied by an airmates On Board Courier. In addition to speed and reliability, we are committed to customized and flexible service. Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business. We at time:matters are the experts for High Performance and Special Speed Logistics and we love what we do! Combining our know-how and passion we make the impossible become possible.
