Role Summary
Executive will be responsible for managing day-to-day operational disruptions and ensuring seamless passenger handling through effective coordination and system expertise. This role demands strong analytical skills, system proficiency, and the ability to work in a dynamic, 24/7 environment.
Key Responsibilities
- Monitor and manage irregular operations including flight delays, cancellations, and other disruptions.
- Use the Sky Schedule system to identify impacted passengers and determine appropriate re-accommodation options.
- Collaborate with NP/OCC teams to assess operational impact and implement schedule changes.
- Communicate schedule updates to all relevant stakeholders via email.
- Efficiently interpret TTY messages to support operational clarity.
- Identify and promptly resolve real-time issues within the New Skies system.
- Maintain readiness to work in a 24/7 operational environment.
Desired Qualities
- Strong understanding of SkySpeed and other airline reservation systems
- Proficient in MS Office tools
- Excellent problem-solving and analytical skills
- Ability to manage multiple tasks and prioritize effectively
- Knowledge of E-tickets and handling reject messages
- Willingness and ability to work in a 24/7 operational setup
Education
- Graduation or Post-Graduation in a relevant field
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
