Role Introduction
Reports to: Digital Enablement Manager – Integrated Operations Delivery
Cathay has established an Operations Planning team (OPN) with the vision to “orchestrate operational excellence through cutting-edge planning solutions, digital innovation, and insights, enabling Cathay to become the world’s most resilient and efficient airline”.
Within OPN, the Operations Performance & Optimisation focuses on enhancing Cathay's Operations Planning and Delivery by implementing advanced digital optimisation capabilities, aiming to improve Cathay’s operational performance holistically.
Within the team, this role is the key operational Subject Matter Expert (SME) within the Integrated Operations Delivery team, responsible for ensuring that new digital capabilities are designed for and successfully integrated into frontline workflows. By synthesizing deep personal experience with insights gathered from the broader user community, the specialist shapes future processes, drives user adoption, and ensures the solutions deliver tangible business value.
Key Responsibilities
- Operational SME & Process Design: Act as the primary operational expert, leveraging firsthand experience to analyse current ("As-Is") pain points and performance gaps. Proactively design and detail future ("To-Be") processes and workflows that fully leverage the new Ops360 and AI capabilities to maximize operational efficiency
- Business Integration & Adoption: Spearhead the business-side integration of new tools into daily operations. Develop and execute plans for user onboarding, competency building, and sustained adoption, ensuring a smooth transition to new ways of working
- Stakeholder Liaison & Feedback Loop: Serve as the critical liaison between the product teams and frontline OSD staff (IOC, Airports, Engineering). Facilitate workshops, gather nuanced feedback, and champion user needs to ensure solutions are practical and user centric. Translate technical features into clear operational benefits
- Validation & Benefits Realization Support: Support testing from an operational perspective, ensuring solutions meet real-world scenarios. Work with the Manager to track key performance indicators (KPIs), gather anecdotal evidence, and measure the actual business impact and benefits realization of deployed capabilities
Requirements
- Tertiary qualification in a relevant discipline (e.g., Aviation Management, Business, Engineering) or equivalent extensive operational experience
- Minimum of 5-7 years of substantial, hands-on experience in Cathay (or a comparable airline) Operations & Service Delivery, with roles in environments such as Integrated Operations Centre (IOC), Airport Operations (Hub/Outport), or Flight Operations
- Proven ability to analyse complex operational processes, identify improvement opportunities, and design streamlined future workflows
- Excellent communication, facilitation, and interpersonal skills, with the ability to build trust with frontline staff and collaborate effectively with technical teams
- Experience in change management, training, or driving the adoption of new processes or technologies within an operational context
- Strong analytical mind and a solution-oriented outlook
- Familiarity with digital tools and a keen interest in how technology can transform operational performance
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
